System Administrator 4 (MM) with Security Clearance

About the role

Provides support for implementation, troubleshooting and maintenance of information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 and Tier 3 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Responsibilities

• Supports implementation, troubleshooting and maintenance of IT systems
• Manages daily activities of configuration and operation of IT systems
• Identifies, diagnoses, and resolves Tier 1 (Help Desk) problems
• Assists users in accessing and using IT systems
• Identifies, diagnoses, and resolves Tier 1 (Help Desk) and Tier 2 (Escalation) problems
• Performs account management, including establishing, activating, modifying, disabling, and removing accounts
• Manages configuration and implements compliance with applicable system security controls
• Performs periodic vulnerability scans of systems
• Supports the dispatch system and hardware problems, remaining involved in the resolution process
• Configures and manages UNIX, Linux and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoots, maintains integrity of and configures network components, along with implementing operating systems enhancements to improve reliability and performance
• Communicates and coordinates with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes as part of the Change and Configuration Management Process
• Supports the ISO by completing required milestones of Plan of Action and Milestones (POA&M) as directed and coordinates completion status with the ISSO to reflect status within the Source System of Record for Security Authorizations
• Ensures IT Assets remain compliant with Identity and Access Control Management (ICAM) policy
• Identifies, diagnoses, and resolves Tier 2 (Escalation) problems
• Applies knowledge and understanding of mission islands, Trusted Thin Client, and enhanced VDI (e.g., remote GPU and memory scaling)
• Supports the design of systems, mission architecture and associated hardware
• Possesses a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
• Analyzes and resolves complex problems associated with server hardware, applications and software integration
• Supports the design of systems, mission architecture and associated hardware
• Possesses a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
• Analyzes and resolves complex problems associated with server hardware, applications and software integration
• Supports the design of systems, mission architecture and associated hardware
• Possesses a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
• Analyzes and resolves complex problems associated with server hardware, applications and software integration
• Identifies, diagnoses, and resolves Tier 3 (Escalation) problems

Requirements

• Top Secret/SCI with Polygraph clearance required
• Bachelor’s degree in a technical discipline from an accredited college or university is required. Four (4) years of additional SA experience may be substituted for a bachelor’s degree.
• Twenty (20) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required.
• Requires DoD 8570 compliance with Information Assurance Technical (IAT) Level III certification, and Computing Environment (CE) Certification. The CE certification requirements can be fulfilled with either Microsoft OS, Cent OS/Red Hat OS CE certifications.
• Eight (8) years of experience with Service Management (ITSM) is required.
• ITIL 4 platform certification is required.
• If assigned to Directory Services TTOs, experience with Active Directory, Identity Management, SCCM, DNS, Group Policy, Active Role Servers, Privileged Account Management (PAM) Services, and MS Exchange are required.
• If assigned to Desktop and Enclave Services TTOs, understanding of the concepts of mission islands, Trusted Thin Client, and enhanced VDI (e.g., remote GPU and memory scaling) required.