System Administrator 2

About the role

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Responsibilities

• Supports implementation, troubleshooting and maintenance of IT systems
• Manages IT system infrastructure and processes
• Supports day-to-day operations, monitoring, and problem resolution for IT systems
• Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution
• Supports the dispatch system and hardware problems
• Configures and manages UNIX and Windows operating systems
• Installs/loads operating system software, troubleshoots, maintains integrity, and configures network components
• Implements operating systems enhancements to improve reliability and performance

Requirements

• TS/SCI with agency appropriate polygraph
• Five (5) years experience as a Systems Administrator (SA) in programs and contracts of similar scope, type, and complexity
• Bachelor’s degree in a technical discipline from an accredited college or university
• Additional five (5) years of SA experience may be substituted for a bachelor’s degree

Qualifications

• Five (5) years of experience as a Systems Administrator (SA) in programs and contracts of similar scope, type, and complexity
• Bachelor’s degree in a technical discipline from an accredited college or university

Skills

• Troubleshooting IT systems
• System capacity analysis and planning
• Analysis and feedback to agency management and internal customers

Benefits

• Simplified Employee Pension (SEP) IRA contribution of 20% of gross compensation
• PTO plan of up to 200 hours annually
• Variety of voluntary benefit plans including medical, vision, dental, life, AD&D, short and long-term disability, hospital indemnity, accident, and critical illness insurances
• Optional identity theft and legal protection services
• Complimentary branded clothing orders annually

Pay

$42.42 - $104.64 an hour

Schedule

Not specified