System Admin IV

About the role

The Systems Administrator III evaluates, designs, documents, installs, tests, implements, monitors and maintains system and application software and hardware on shared server computer facilities. This individual provides consulting on the use of these systems, and plans and coordinates application software, system software and hardware initiatives.

Responsibilities

• Leads and/or participates in complex departmental and cross-functional projects which support client server technology and incorporate diverse computer system configurations
• Supports operational activities by devising and implementing logical solutions to problems encountered within the capacity and limitations of installed computer equipment
• Aids in long and short term range planning for computer hardware, software, maintenance contracts and budgeting
• Plans, analyzes and implements highly complex client server software and hardware systems for use as multi-user computer facilities. This includes system software, utility software, application software, specialty software, and setting up new servers
• Collates, reports, analyzes and interprets performance and availability measurement data for complex facilities to ensure peak performance and highly available distributed computer systems
• Provides user access to network resources such as printers, plotters, electronic mail and the Internet
• Identifies and implements methods to measure quality and effectiveness of all work processes
• Applies quality improvement methodologies to continually enhance those processes
• Serves as a subject matter expert resource, mentors and trains less experienced administrators
• Creates and maintains implementation, testing, backout, backup, modification, and operational documentation and procedures for multi-user distributed facilities for internally developed and externally supplied
• Provides consulting, technical guidance and information regarding the multi-tasking, multi-user operating system to applications development, computer operations staff and business units

Qualifications

• H.S. diploma/GED required
• Bachelor's degree preferred
• Industry-recognized IT certifications such as MCSE preferred
• Eight (8) years or more 8+ years of progressively responsible experience in data processing, servers, system management software, hardware and operating system software support duties
• Possess in-depth knowledge of multi-platform computer software and hardware

Skills

• Demonstrated ability to analyze, draw conclusions and devise solutions to problems
• Strong oral and written and interpersonal communications skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as member of a team
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Detail oriented with excellent follow-up practices
• Knowledge in designing, installing, configuring and maintaining multiple LINUX/WINDOWS/UNIX in a high availability production/cloud environment
• Knowledge of data storage management sub-systems and shared computer environments
• Knowledge of ITSM process-based practice and ITIL best practices approach for IT Service Management