System Administrator 4

Job Summary

Provides senior-level enterprise IT operations support, including system monitoring, batch processing, incident response, and production support. Coordinates with technical teams to ensure system availability, stability, and timely issue resolution.

Responsibilities

• Responds to production problem reports, service requests, and project-related operational needs.
• Researches complex issues, communicates status and next steps to stakeholders, documents activities in service management systems, and ensures issues are resolved in accordance with established workflows and timelines.
• Maintains and updates operational documentation, including runbooks and playbooks, to ensure procedures remain accurate and effective.
• Consults with application support, development, and operations teams to support system changes, new functionality, deployments, and ongoing production readiness.
• Reviews technical documentation, identifies operational risks, and communicates potential impacts to management.
• Participates in a 24x7 on-call rotation as part of a team-based operations model.

Requirements

• Enterprise systems monitoring and incident response across Linux and Windows environments (5+ years)
• Production operations support for online, batch, and file transfer systems (5+ years)
• Batch job scheduling, execution, and failure analysis using enterprise schedulers such as BMC Control-M or equivalent (3+ years)
• Root cause analysis and troubleshooting of system, application, and infrastructure issues (5+ years)
• ITIL-aligned operational support, including incident, problem, and service request management (5+ years)
• Service desk and customer support skills, including clear communication of technical issues to non-technical stakeholders (5+ years)
• Operational documentation development and maintenance, including runbooks and playbooks (5+ years)
• Ability to work independently while coordinating with cross-functional technical teams (5+ years)
• Strong written and verbal communication skills for documenting issues, workflows, and resolutions (5+ years)
• Ability to support a 24x7 operations environment, including on-call rotation (5+ years)
• UNIX / Linux administration experience, including CRON scheduling and shell scripting (BASH, Perl) (3+ years)
• Familiarity with enterprise monitoring and alerting tools (desired 2+ years)
• Experience supporting large, multi-user enterprise environments (desired 2+ years)
• Knowledge of application lifecycle support and production readiness practices (desired 2+ years)