SysOps Application Support, AVP

Job Overview

We are seeking a highly skilled and motivated support resource who has banking knowledge working in Transaction banking, Payments, and Capital markets to join our IT team. The individual in this role will be responsible for ensuring smooth operations and providing comprehensive technical support for banking systems. As a key member of the team, the Support Specialist will work closely with developers, business analysts, and external vendors to maintain reliability and efficiency.

Key Responsibilities

• Technical Support: Provide first line and second-line support for customer-facing and processing systems, addressing issues in real-time to ensure uninterrupted operations.
• Incident Management: Investigate, resolve, and document incidents related to payment systems, adhering to service level agreements (SLAs).
• System Monitoring: Proactively identify and mitigate potential issues.
• Collaboration: Work closely with cross-functional teams, including software developers, product managers, and business analysts, to implement solutions and improve system functionality.
• Vendor Coordination: Liaise with third-party payment providers and vendors to troubleshoot and resolve external system dependencies.
• Performance Optimization: Analyze and report on payment system performance, recommending improvements for efficiency and scalability.
• Documentation: Maintain detailed technical documentation for payment systems, workflows, and support procedures.
• Compliance: Ensure that payment processes meet relevant regulatory requirements and security standards.
• Lead outage calls with business partners, development teams and senior management all on the call. Determine root cause and driving remediation tasks to avoid repeat incidents.

Qualifications

• 4 years of relevant experience
• Strong understanding of banking applications, APIs, and integration frameworks
• Proven ability to analyze and resolve complex technical issues under pressure
• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders
• Proficiency in system monitoring tools, SQL, Java, Spring Kafta, RESTful web services, OpenShift and scripting languages (e.g., Python, Shell)
• Comfortable working in a fast-paced environment and managing multiple priorities
• Experience working with monitoring tools like Splunk & Dynatrace
• Understanding of Web and Application servers. Web technologies and architecture
• Advanced and experienced professional level role
• Key Domain and Technical Knowledge: Domain: Financial and Banking Environment: Windows, Linux, AWS, OpenShift, ROSA Database: Oracle, DB2 and MS SQL Application/Web Server: Tomcat, Apache, IIS Workflow Analysis: Workflow/Session Monitoring Unix/Windows: Linux Shell Scripting, PowerShell, and Python Documentation/Release Management: JIRA, Service Now, Confluence, SharePoint Scheduling: Autosys Task scheduler Monitoring Tools: Dynatrace, Splunk, IR360

Pay and Benefits

The typical base pay range for this role is between $112k - $141k depending on job-related knowledge, skills, experience, and location. This role may also be eligible for certain discretionary performance-based bonuses and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, paid vacation, sick days, and holidays. Our hybrid work schedule is four days on-site and work remotely one day per week. For more information on our Total Rewards package, please click the link below. MUFG Benefits Summary We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA).