Switchboard PBX Operator Part Time

Schedule: 16 hours per week, rotating weekends and holidays

About the Role

The Switchboard PBX Operator staffs the Main Lobby Information Desk and the Telecommunication Office, serving as a vital point of contact for patients, visitors, staff, and the general public. This role requires a comprehensive knowledge of the hospital, its services, and personnel, ensuring efficient communication and a welcoming environment while maintaining situational awareness and responding to emergency requests.

Responsibilities

• Provide information and directions to patients, visitors, and staff.
• Operate telecommunication systems to answer, assess, and route calls.
• Respond to and manage emergency requests and alarms.
• Maintain a clean and organized workspace in both the lobby and telecommunication office.
• Ensure confidentiality of all employee, physician, and patient information.
• Greet, direct, and assist visitors and patients at the Information Desk.
• Operate Spok Console Suite to provide information and directions.
• Act as an informational resource regarding all departments and services.
• Work with Admissions, Security, Valet Service, and Patient Transport Services.
• Maintain the lobby area, ensuring cleanliness and availability of PPE.
• Contact Environmental Services and Facilities for maintenance issues.
• Answer all incoming calls from the general public, patients, physicians, and staff.
• Route calls to the appropriate location as directed by department guidelines.
• Utilize the public address system for emergency notifications and routine announcements.
• Assist staff, physicians, and patients in placing outgoing calls.
• Maintain awareness of changes to off-shift and on-call staff and physicians.
• Monitor and take action with security and facility alarms (Signet/Rauland, Zettler, Simplex, Beacon Medical Products, Pelmac, Pinpoint/Help Alert, AiPhone, Call24).
• Keep current of all inter-department communications through department and hospital-wide email, Shift Reports, Operator Notes in Spok Console Suite, memos, hospital publications, and verbal report between shifts from colleagues.
• Participate in assigned role in disaster drills and other emergency situations.
• Properly dispose of all PHI at the end of each shift.
• Follow specific guidelines related to the Daily Shift Duties for the Information Desk and Switchboard.

Requirements

• High School Graduate / GED required
• 1 year hospital switchboard/communications experience preferred

Benefits

Frisbie Memorial Hospital offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts

Note: Eligibility for benefits may vary by location.

About the Organization

Located in Rochester, NH, our 112-bed hospital proudly serves the Greater Seacoast region and Southern Maine, delivering high-quality, patient-centered care. As part of HCA Healthcare—one of the nation’s leading healthcare systems—you’ll be connected to a strong network of four hospitals, three freestanding emergency rooms, and over 70 care sites across New Hampshire. With nearly 5,000 colleagues, including 1,500 nurses and 1,000 affiliated physicians, we offer a collaborative, supportive environment where your skills are valued, your growth is encouraged, and your impact is real.