Switchboard Operator - varied shifts

Position Summary

The Switchboard Operator will be responsible for delivering a dynamic customer experience to all customers and demonstrating a strong commitment to service excellence. Performs service and support orientated operations for the Medical Centers Switchboard Department. Receives and connects all incoming calls, from outside the hospital and in-house. Pages people over head and uses beeper system, when necessary. Performs as back-up for hospital information desk. Maintains daily patient census, listings of 'on-call' personnel and other pertinent listings. Monitors switchboard equipment and warning systems. Pages 'Code Blue' and 'Code Red' according to departmental procedures. Keeps work area neat and organized, including wiping down, filling stapler and tape dispensers. Performs other duties as assigned.

Team Member Competencies

• Establishes Relationships
• Peer Support
• Inspiring and Motivating Others
• Demonstrating Emotional Intelligence
• Acting with Integrity
• Championing for Change and Innovation

Physical Requirements

• Able to sit for long periods of time.
• Able to wear a headset and direct phone calls for long periods (8 hours a day with scheduled breaks and lunch).
• Must be physically able to get up and move quickly to silence and announce alarms, such as Code Blue, Code Red, etc.
• Must have ability to interpret, adapt, and react calmly during stressful situations.
• Must be able to work in an environment that could be noisy, busy, and stressful.
• Should be mentally alert to handle any alarms or codes that may sound.
• Must work independently and converse pleasantly with colleagues.

Threshold Requirements

• Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation.
• TB/PPD Surveillance Program.
• Maintenance of required professional licensing and/or certification(s).