Switchboard Operator - PT Days

About the role

As a Switchboard Operator at Holy Name, you will process all calls made to the switchboard and act as a general liaison between the public and Holy Name Hospital.

Responsibilities

• Answer telephone calls in a clear and concise manner and provide necessary information courteously and professionally.
• Advance callers to appropriate destination numbers.
• Process patient requests through a computerized telephone system for installation of patient telephones.
• Disconnect telephone service based on the IBM daily discharge list.
• Initiate opening and closing of patient’s phones according to designated time of service.
• Enter required data in various computerized voice/data systems.
• Orally telephone patients to inform them of telephone service and dialing instructions.
• Respond in a timely and professional manner to various emergency alarm systems and notify designated personnel; announce emergency codes over the paging system calmly and clearly.
• Demonstrate effective oral communication skills.
• Monitor lists of all current on-call emergency services and maintain correct beeper and home phone numbers.
• Understand all disaster plan policies and procedures and implement necessary responses accordingly.
• Forward repair requests and handicap equipment requests to the Director/Technician of Communications.
• Follow instructions and guidance given by the Director of Communication.
• Inform the Director of all patient or staff complaints or concerns.
• Perform any related duties as assigned.

Requirements

• High School Diploma or equivalent (Required).
• Trained and experienced on computerized PBX switchboards (Required).
• Computerized data entry experience (Preferred).

Skills

• A proven record of excellent verbal communication skills.
• Fluency in Spanish is a plus.

Benefits

Full-time and part-time employees have access to a comprehensive benefits package, including:

• Low-cost medical coverage with generous employer contributions.
• Dental and vision plans.
• Discounted prescriptions.
• Access to on-site child care.
• 401(k) matching.
• Tuition reimbursement.
• Paid time off.
• Flexible spending accounts.
• Legal and voluntary coverage options.
• Life insurance.
• Free on-site parking.

Pay

Pay Range: $18.00/hour - $21.00/hour. Final base compensation will be determined based on factors such as employment status (Full/Part-Time or Per Diem), skills, education, and experience, with consideration for internal pay equity.