Switchboard Operator (Part-Time)

About the role

ECC Elgin Community College serves over 9,000 students across various educational levels, including university transfer programs, career and technical education, continuing education, and adult basic education. We are committed to creating a welcoming campus where everyone feels valued.

Responsibilities

• Operate telecommunications equipment and route calls to the proper extensions
• Maintain contact with the ECC Police department and Operations and Maintenance department using a two-way radio
• Update and maintain computerized trouble logs, police logs, and telephone logs on a daily basis
• Aid in emergency situations through communication with the ECC Police department and/or paramedics
• Monitor weather radio and fire alarm panel and report any issues to the necessary personnel
• Maintain required training, licensure, and/or certification
• Maintain confidentiality of privileged information and adhere to applicable privacy laws
• Demonstrate sensitivity, understanding, and respect for diverse populations within the workplace
• Maintain an understanding of the work of colleagues to provide backup and support during short staffing or increased workload
• Adhere to department guidelines for attendance and punctuality
• Assist visitors by directing them to the proper person or department
• Perform other job-related duties as assigned

Requirements

• High school diploma or GED with 1 year of switchboard experience
• Equivalent combination of training and experience
• Working skill in customer service

Qualifications

• High school diploma or GED
• 1 year of switchboard experience

Skills

• Customer service skills

Benefits

• Retirement Plans (Pension, 457b, 403b)
• Paid Time Off
• Professional Development/Expense
• Tuition Reimbursement
• Employee Assistance Program (EAP)

Pay

This is a Part-Time Support Staff position at grade 8, with an hourly pay rate of $16.19 to $18.00. The offer will be based on education and experience, in alignment with the College’s compensation philosophy and the current Collective Bargaining Agreement (CBA), if applicable.

Schedule

Ability to work a flexible schedule to cover the needs of the college

Physical Demands

Sedentary (up to 10 lbs occasionally, sitting most of the time)

Work Environment

Quiet conditions

Environmental Conditions

Typical office or administrative

Grant Funded

No

Job Summary

An employee in this classification performs work of routine difficulty by operating telecommunications equipment, routing calls, and assisting in communicating and reporting emergency situations to the appropriate department.

Essential Duties

• Operate telecommunication equipment and route calls to the proper extensions
• Maintain contact with the ECC Police department and Operations and Maintenance department using a two-way radio
• Update and maintain computerized trouble logs, police logs, and telephone logs on a daily basis
• Aid in emergency situations through communication with the ECC Police department and/or paramedics
• Monitor weather radio and fire alarm panel and report any issues to the necessary personnel
• Maintain required training, licensure, and/or certification
• Maintain confidentiality of privileged information and adhere to applicable privacy laws
• Demonstrate sensitivity, understanding, and respect for diverse populations within the workplace
• Maintain an understanding of the work of colleagues to provide backup and support during short staffing or increased workload
• Adhere to department guidelines for attendance and punctuality
• Assist visitors by directing them to the proper person or department
• Perform other job-related duties as assigned

Required Knowledge, Skills & Abilities

• High school diploma or GED
• 1 year of switchboard experience
• Working skill in customer service

Desired Knowledge, Skills & Abilities

• N/a

Essential Duties

• Operate telecommunication equipment and route calls to the proper extensions
• Maintain contact with the ECC Police department and Operations and Maintenance department using a two-way radio
• Update and maintain computerized trouble logs, police logs, and telephone logs on a daily basis
• Aid in emergency situations through communication with the ECC Police department and/or paramedics
• Monitor weather radio and fire alarm panel and report any issues to the necessary personnel
• Maintain required training, licensure, and/or certification
• Maintain confidentiality of privileged information and adhere to applicable privacy laws
• Demonstrate sensitivity, understanding, and respect for diverse populations within the workplace
• Maintain an understanding of the work of colleagues to provide backup and support during short staffing or increased workload
• Adhere to department guidelines for attendance and punctuality
• Assist visitors by directing them to the proper person or department
• Perform other job-related duties as assigned