SWITCHBOARD OPERATOR I

General Requirements

• High level of dependability, tact, confidentiality, communication, flexibility, interpersonal skills, problem-solving, good judgment, teamwork, and customer service skills.
• Positive attitude, empathy, sensitivity, and ability to get along with a wide variety of personalities.
• Able to adhere to work schedules, work under pressure, and handle crises.

KEY JOB ELEMENTS

• Processes incoming and outgoing telephone calls in a courteous, professional and timely manner.
• Performs switchboard operator duties including radio paging, public address, and audiovisual call systems.
• Cross trains for all shifts.
• Answers emergency calls and alarms while carefully following procedures and documenting incidents.
• Remains informed about emergency procedures.
• Tests code pagers and monitors backup systems for fire alarm system, oxygen supply system and police security systems.
• Checks all operating systems and equipment records, and reports all problems.
• Maintains roster and department logbooks; records and completes all required documentation in a timely manner.
• Flexible and willing to adjust schedule and work overtime.
• Conducts self to ensure compliance with all policies and procedures as required by contractual agreements.
• Adapts to change and completes other duties as assigned by supervisor.
• Consistently achieves annual performance objectives.

Communication Skills

• Excellent listening skills and ability to effectively respond to all customer service demands.
• Knowledgeable regarding switchboard consoles, paging systems, radios, adaptive technology and the computer system.
• Able to perform additional computer-related duties as assigned.
• Able to spell phonetically.
• Willing to learn new technology.

Reasoning Ability

• Able to define problems, collect data, establish facts and draw valid conclusions.
• Able to prioritize demands and respond accordingly.
• Maintain a strict adherence to CABVI’s mission statement and core values.

Physical Demands

• 90% of job requires sitting and performing operator duties.
• Routinely required to talk and hear.
• Occasionally required to stand and walk.
• Frequently required to reach with hands and arms.
• May occasionally lift or move up to 50 pounds.

Work Environment

• In-house position with minimal travel.
• May occasionally be exposed to mechanical parts, risk of electrical shock and radiation.
• May be exposed to health risks and disaster situations.
• Noise level is moderate but consistent.
• Must work holidays and weekends, be available to provide coverage outside assigned shift, and must attend all department meetings.
• Must be flexible and willing to adjust schedule and work overtime.

Education and/or Experience

• High school diploma required, Associate’s Degree preferred.
• Switchboard and customer service/call center experience in a medical setting preferred.
• Must successfully complete comprehensive on-site training program.

PAY

$17.75/hr plus health and welfare

COMPANY INFORMATION

CABVI is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic.