Switchboard Operator/CSR

Position Responsibilities

• Receives and responds to in-bound phone calls; directs callers to appropriate agencies within the City/County.
• Responds to inquiries and requests for information from other agencies and members of the public.
• Responsible for resolving customer questions/complaints.
• Ensures proper routing of information to appropriate agencies.
• Provides current status of previous requests and follow up to customers' requests.

Qualifications

• A high school diploma or equivalent.
• Must be able to communicate effectively orally, verbally, and in written formats.
• Attention to detail is a priority.
• Requires great customer service skills and ability to promote teamwork and build effective relationships.

Preferred Job Requirements and Qualifications

• Clerical experience in a court or similar legal setting.

Physical Conditions

• Sitting at a desk the majority of the day.
• Lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10) pounds.
• Extended periods of time at keyboard or workstation.
• The ability to perceive and hear sounds and see visual cues or signals.
• The ability to communicate orally.

Compensation and Benefits

• Essential functions are regularly performed in an office setting without exposure to adverse environmental conditions.
• All rates are bi-weekly. 2026 Rate Sheet - To view our rate sheet, please copy and paste this link into your web browser: https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:67382b58-4d1a-4519-89d7-8453f91e19a1
• Life Insurance Employee Only (rates per $1,000 per month): Basic: Employer Paid Optional Life Insurance Employee Only (rates per $1,000 per month)