Switchboard Operator - Bilingual

About the role

Health Partners of Western Ohio is an independent, non-profit organization serving low-income areas and places without access to care. We're led by a volunteer Board of Directors, most of whom are also patients. Our mission is to eliminate gaps in health outcomes for all community members by providing access to quality, affordable, preventive, and primary health care. Join our team as a Switchboard Operator and play a vital role in creating a positive first impression for patients, visitors, and staff.

Responsibilities

• Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
• Operate communication systems, such as telephone and switchboard.
• Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
• Relay or route written or verbal messages.
• Place telephone calls or arrange conference calls as instructed.
• Perform various data entry or word processing tasks, such as typing or proofreading documents, or creating schedules.
• Process incoming or outgoing mail, packages, or deliveries.
• Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.
• Participate in Quality Improvement activities.
• Record messages on IVR, suggesting rewording for clarity or conciseness.

Qualifications

• High school diploma or equivalent required.
• Successful completion of in-house training.
• Speak English and Spanish.
• Excellent computer skills.
• Knowledge of Electronic Health Records preferred.
• Exceptional verbal communication skills.
• Ability to work in a fast-paced, dynamic work environment.

Skills

• Strong computer abilities.
• Exceptional verbal communication skills.
• Ability to work in a fast-paced, dynamic work environment.

Benefits

• Paid Time Off (PTO).
• Insurance (Medical, Dental, and Vision).
• Paid Holidays.
• 403b Retirement with up to 8% match (starts at 3% and increases with time of service at HPWO).
• Tuition Reimbursement.
• Training Opportunities.
• Eligible to apply for the Emerging Leaders Program after 1 year of Employment.
• Annual Raises and Bonuses.
• Employee Assistance Program.

Pay

Details not specified.

Schedule

Monday - Friday 8am-4:30pm