Switchboard Operator

About the Role

The Switchboard Operator acts as the primary contact for incoming calls, operating multi-line telephone systems to route callers, provide information, and support emergency notifications.

Responsibilities

• Answer and screen high-volume calls
• Transfer calls to appropriate offices
• Maintain directories
• Support after-hours coverage
• Document emergency and security-related communications
• Assist with paging and announcements
• Maintain record-keeping
• Ensure confidentiality and security compliance

Requirements

• High school diploma
• At least one year of experience with multi-line telephone systems
• Strong customer service skills
• Proficiency with communication tools like VoIP and PBX
• Ability to type 30+ WPM
• Ability to stay calm during high-pressure situations
• Support federal facility operations
• Must pass security background checks
• Must be a U.S. citizen
• Ability to operate various communication and office equipment
• Physical ability to lift up to 20 pounds and sit for extended periods

Schedule

Office or facility setting, potentially supporting shift work including nights, weekends, and holidays.