Switchboard Operator

About the Role

Answers all incoming telephone calls, schedules patient appointments, validates eligibility, routes calls to the appropriate employee or provider, and takes messages as required. Performs various office duties in the medical office setting for proficient operations and patient satisfaction. Works closely with the Office Team to troubleshoot and resolve problems and maintains positive relationships with patients, family members, visitors, and fellow employees.

About the Organization

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County, and San Gabriel Valley region. The fully integrated network includes PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services, hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care, and emergency services. The organization is nationally recognized for excellence in patient care and patient experience.

Responsibilities

• Answer incoming telephone calls and route them appropriately
• Schedule patient appointments and validate eligibility
• Perform various office duties to ensure proficient operations and patient satisfaction
• Troubleshoot and resolve problems in collaboration with the Office Team
• Maintain positive relationships with patients, family members, visitors, and colleagues

Requirements

• High school diploma or general education degree (GED) required
• 1+ year of operator, medical office front/back work experience preferred
• Medical terminology knowledge strongly preferred
• Insurance knowledge preferred

Skills

• Excellent written and verbal communication skills
• Strong attention to detail and proficiency in English (speaking, spelling, reading) and basic math
• Ability to learn quickly and follow directions as outlined in policies or given by a supervisor
• Strong computer skills, including proficiency in Word and Excel, and ability to navigate multiple screens efficiently
• Ability to multitask in a fast-paced, high-pressure environment
• Strict adherence to all HIPAA laws
• Strong typing skills (40+ WPM required)
• Excellent analytical and problem-solving skills
• Strong customer service and phone skills

Pay

$23.00–$29.90 per hour

Schedule

Day shift

Location: 11480 Brookshire Ave, Downey, CA 90241