Switchboard Operator

About the role

Route incoming, outgoing, and inter-hospital calls during a 24-hour period.

Responsibilities

• Operate telephone switchboard and route calls to the proper area in the hospital.
• Contact necessary persons involved in a code Rapid Response, C-Port, or Stroke.
• Provide general information to the public.
• Place long-distance calls for the hospital and assist patients with long-distance requests.
• Monitor all emergency alarm systems for the hospital.
• Report all telephone malfunctions.
• Maintain paging services for organizations associated with the hospital.
• Record daily on-call rosters for all shifts.
• Maintain cleanliness of the work area; perform weekly cleaning of the office (night shift responsibility).
• Night shift: check all forms, tally calls, check supplies, clean and stock office, and check all equipment for paper and replacement items.
• Operate AMCOM PBX phone system, including all components involved.
• Provide and maintain all pagers used by hospital staff.
• Maintain expired list of patients and report this information to the Medical Records Department.
• Record transfers to other hospitals and notify appropriate personnel.
• Maintain monthly schedules for departments needed in emergencies and notify departments when updates are required.
• Respond to requests to contact the Operating Room Recovery Team as needed.
• Perform all other related duties as assigned.
• May be required to change shifts or days to meet office needs.
• Eligible Communication associates must participate in rotating weekend call (Friday evening to Monday morning).
• Off-shift associates (evening and night shift) will participate in a four-day shift training period: two days between January and June, and two days between July and December.
• Maintain open communication with Director and Supervisor regarding status and availability changes.

Requirements

• High School Diploma or GED required.
• 1-2 years prior operator experience, either as a telephone company operator or a doctor's office receptionist.
• Ability to comprehend and follow policies and procedures for Southern Maryland Hospital Center.
• Ability to read, write, and speak or communicate in English to accomplish essential duties.
• Demonstrate ethical behavior supporting the hospital's mission, values, and compliance with laws.
• Exhibit professionalism, courtesy, and excellent customer service.
• Work effectively with culturally diverse backgrounds.
• Maintain patient confidentiality.

Pay

This position has a hiring range of USD $18.40 - USD $29.74 per hour.