Switchboard Operator

About the role

The Switchboard Operator role is responsible for prompt and efficient telephone communications between persons outside and/or within the organization, providing paging announcements by utilizing the public address system, greeting the public and providing patients and visitors with information they request in accordance with established policy guidelines. Functions performed also include managing the paging system, hospital alarm systems, and hospital emergency situations. The Switchboard Operator will work closely with clinical care teams, security, facilities, patients and members of the public. May perform or support additional functions within the Patient Access service line and maintain master directory for the organization.

Responsibilities

• Provide prompt and efficient telephone communications between persons outside and/or within the organization, providing paging announcements by utilizing the public address system, greeting the public and providing patients and visitors with information they request in accordance with established policy guidelines.
• Manage the paging system, hospital alarm systems, and hospital emergency situations.
• Work closely with clinical care teams, security, facilities, patients and members of the public.
• May perform or support additional functions within the Patient Access service line and maintain master directory for the organization.

Requirements

• Education: High School diploma or GED preferred.
• Licenses/Certifications: N/A
• Experience: Related experience, such as customer service or dispatch/switchboard operator, preferred.

Qualifications

• Computer and data entry experience is preferred with Microsoft Word, e-mail, and internet communication.
• The ability to work accurately and effectively with electronic systems.

Skills

• Customer service skills.
• Ability to manage hospital alarm systems and paging systems.
• Effective communication skills.
• Ability to work accurately and effectively with electronic systems.

Benefits

• Comprehensive benefits package.
• Professional development opportunities.
• Well-being resources.

Pay

The base range is $18.36 to $21.31 per hour. Compensation for part-time positions is determined on a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

Schedule

Not specified.

Notice Regarding Maine Employer Surveillance Statute

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras. Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.