Switchboard Operator

About the role

Your Experience Matters Highpoint Health - Winchester with Ascension Saint Thomas is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Switchboard Operator joining our team, you're embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More About Our Team: Join a fast-paced, highly collaborative team where no two days are exactly the same. Our Switchboard and ER Registration teams work hand-in-hand, supporting one another to keep communication and patient access services running smoothly. Team members are cross-trained across multiple functions and play an important role in helping patients, families, staff, and providers navigate both routine and urgent situations. If you enjoy staying busy, learning new skills, and being part of a team that works together to get the job done, this could be a great fit.

Highpoint Health - Winchester with Ascension Saint Thomas is fully accredited by The Joint Commission and, together with the Sewanee campus, has earned The Joint Commission's Gold Seal of Approval® and the American Stroke Association's Heart-Check mark for Acute Stroke Ready Hospital Certification, reflecting its commitment to providing high-quality stroke care close to home.

Responsibilities

• Serves as a key member of the Switchboard and ER Registration team, cross-training and providing support across both functions based on department needs.
• Answers and routes incoming hospital calls, responds to inquiries, and connects callers with the appropriate departments, patient rooms, or team members.
• Manages overhead paging, emergency calls, codes, and other urgent communications, contacting appropriate personnel quickly and accurately.
• Maintains current patient, employee, on-call, and other information needed to support hospital communications and emergency procedures.
• Assists with ER patient registration, accurately collecting and entering demographic, insurance, billing, and other required information.
• Supports insurance verification, point-of-service collections, and other Patient Access functions as assigned.