Swing Shift Security Officer - Full Time (Harrah's Hoosier Park)

Job Summary

Provide an observable deterrent to criminal activity within their span of control. DIRECTLY SUPERVISES: None

How You Will Create The Extraordinary

• Provide designated escort activities related to the protection of patrons, employees, and Hoosier Park property.
• Observe, and report, violations relative to regulatory, internal control, or company-sponsored policies and procedures.
• Provide professional interaction and cooperation with internal (various departments) and external (law enforcement agencies) relative to their span of control.
• Provide written documentation of incidents and events, observed or reported, upon request.
• Maintain compliance with applicable regulatory, internal control, and company-sponsored, policies and procedures.
• Provide an informational resource for patrons and employees related to locations and activities scheduled on the property.
• Assume a leadership role in employee and guest relations, and professional appearance.
• Ingress and Egress log entries, Accident/Incident reports, Jackpot documentation, Lost and found reports, Dispatch Logs.
• Remain alert to issues within their field of observation that may require a security presence and support this focus with continuous patrol activities.
• Perform escort duties consistent with Internal Control Regulations and Departmental Standard Operating Procedures.
• Assist the Indiana Gaming Agents and other Law Enforcement Agencies as requested including, but not limited to, assisting with arrest and detention functions.
• Interact with various external departments including applicable notification protocols within established compliance directives.
• Conduct and initiate corrective action relative to crowd control issues with focus on patron/employee safety with heightened awareness during emergencies, drills, and special events.
• Complete accident and incident reports, which accurately reflect the events, participants, location, and time, of events, which involve patrons, employees, property, and assets of the Hoosier Park Casino in a concise and professional format.
• Maintain compliance with regulatory, internal control, and company policies and procedures.
• Demonstrate knowledge of activities and events scheduled on the property.
• Provide a leadership role in guest and employee relations that require security intervention.
• Present a consistent appearance that demonstrated personal pride, Hoosier Park Casino and the Security Department.

What You Will Need

• Must be 21 years of age or older.
• A minimum of a high school diploma or general education degree (GED), six months or more related security type experience and training, or a combination of education and security experience/training.
• Proficient in English verbal and written with the ability to read and comprehend written instructions, directions, correspondence and memos.
• The ability to write reports, fill out forms and statements in detail and clarity.
• The ability to verbally present information to patrons, clients, supervisors and employees in a clear, professional and effective manner.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and be able to draw and interpret bar graphs.
• The ability to apply and use common sense in the carrying out of instructions and directions that are given in written, verbal or diagram form.
• The ability to deal with problems involving variables or standard situations among patrons and/or employees.
• Flexible to work various shifts, weekends, and holidays.

Additional Requirements

• Ability to push/pull or lift to 10 pounds regularly and frequently push/pull or lift up to 25 pounds.
• Ability to use hands to finger, handle, or feel; reach with hands and arms and talk or hear, to climb or balance, and to stoop, kneel, crawl or crouch.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Able to ascend and descend stairs and maintain equilibrium for an extended period, frequently required to stand, walk, and sit for extended periods of time.
• Maintains a professional work environment with management and staff.
• Responsible for fostering a fun environment and for being gracious to all guests and co-workers.
• Responsible for promoting a positive influence in the community and participating in company-sponsored events while enthusiastically supporting, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures that behavior and appearance comply with established standards.
• Must be able to obtain and maintain a license from the Indiana Gaming Commission, Indiana Horse Racing Commission and possess and maintain a valid Indiana driver’s license, First Aid Training certification, some Security Officer positions require Indiana State police certification, and other certifications that may be needed for this position.
• Will require access to all general and secure/sensitive areas of the gaming facility and back-of-house areas and access to patron information, investigation information, and internal controls for the Racing and Gaming facilities.
• Able to work in a smoking environment.

Reasonable Accommodation

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Together We Win

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.