Swing Bed Coordinator

About the role

The Swing Bed Coordinator & Marketing Specialist is responsible for coordinating and managing the facility’s Swing Bed program while supporting census growth through relationship development, community outreach, referral marketing, and communication with hospitals, physicians, case managers, and other healthcare partners. This position serves as a key liaison between the facility, patients and families, referral sources, and the community. The coordinator ensures that Swing Bed referrals are processed efficiently, patients receive appropriate follow-up, required documentation is completed, and marketing efforts effectively promote the facility’s services.

Responsibilities

• Coordinate the admission and referral process for Swing Bed patients from initial referral through admission and discharge.
• Serve as the primary point of contact for hospitals, discharge planners, case managers, physicians, patients, and families regarding Swing Bed referrals.
• Review referrals and gather required clinical, demographic, insurance, and other admission information.
• Coordinate with nursing, therapy, social services, dietary, billing, and other departments to facilitate timely admissions.
• Monitor referral status and follow up promptly on pending referrals and potential admissions.
• Assist with insurance verification, prior authorization, and other payer requirements as applicable.
• Maintain accurate and timely documentation related to referrals, admissions, and patient transitions.
• Track Swing Bed census, referrals, admissions, discharges, and referral outcomes.
• Identify barriers to admission and communicate them to appropriate members of the care team.
• Participate in discharge planning and assist with coordination of services needed after discharge.
• Maintain compliance with applicable federal and state regulations, facility policies, and Swing Bed program requirements.
• Protect patient confidentiality and follow HIPAA requirements at all times.
• Develop and maintain professional relationships with hospitals, physicians, physician offices, discharge planners, case managers, social workers