Swim Coach

About the role

The Swim Coach is responsible for ensuring a positive customer experience and delivering great member service and Private Training. Coaches are responsible for the successful attainment of revenue goals pertaining to Private Training and Supplements. This position requires a minimum of one day on the weekend.

Responsibilities

• Sell and conduct private and small group training with members.
• Assist members and encourage member involvement in private training.
• Ensure accurate administration of client programs (dotFIT, supplements, measurement tracking, workouts, etc).
• Arrive on time, prepared, and attentive for training appointments.
• Assist in revenue-generating activities (complimentary workouts, supplement booths, body fat tables, workshops).
• Achieve personal monthly revenue objectives as set forth by the company in sessions, Personal Training, and supplement sales.
• Conduct guest tours and complete sales when needed through the Turn-Over process.
• Execute an effective prospecting strategy by performing “Starter Sessions” and other prospecting activities.
• Independently schedule and manage client appointments to ensure optimal time management and service delivery.
• Coordinate directly with clients to arrange sessions, meetings, or service visits according to their availability and needs.
• Maintain up-to-date scheduling records and make adjustments to accommodate changes or cancellations.
• Focus on changing lives through Service, Science, and Sales.
• Be a brand ambassador of UFC Gym and its “Train Different” philosophy.
• Bring T.R.A.I.N (Timely, Ready, Aware, Inspiring, Noble) to life.
• Conduct safe and effective private training sessions.
• Maintain the organization and neat presentation of the fitness floor and training spaces.
• Respond professionally to requests and inquiries from guests, members, and staff.
• Follow all policies and procedures regarding payment transactions.
• Document daily workouts for liability (adherence to national certification standards).
• Be knowledgeable of the club facility and services.
• Adhere to the agreed-upon schedule set forth by the Fitness Manager.
• Attend daily 1-1 Check-in Meeting with Fitness Manager and Bi-Monthly meetings.
• Adhere to meal and rest break periods and must clock in and out for all shift times.

Requirements

• In-depth knowledge of swimming techniques, stroke mechanics, water safety, and swim instruction for various skill levels.
• Ability to assess swimmers' abilities and design individualized or group training programs to help members achieve their goals.
• Knowledge of pool safety standards, emergency procedures, and company policies and practices.
• Current CPR/AED certification (Lifeguard certification preferred or required, depending on club policy).
• Friendly, enthusiastic, and positive attitude.
• Ability to understand and follow oral and written instructions.
• Strong customer service focus.
• Strong organizational and time management skills.
• Basic record-keeping practices.
• Computer proficiency with basic skills in Word and Excel.
• Ability to work, set up, and execute successful weekends.

Qualifications

• Current dotFIT certification (or in progress).
• Current CPR/AED certification (or in progress).
• Certification from an organization recognized by UFC Gym (or in progress).
• High school diploma or general education degree (GED).
• 4-year Degree in a related field recognized by UFC Gym (preferred).
• Current USA Wrestling Copper Certified (for wrestling coaches).
• 1 year of related experience (preferred).

The Swim Coach reports to the Fitness Manager. This position may interact with all levels of management and staff within Corporate and Field offices, in the clubs, and within the Fitness team.