SWF - OPERATIONS OFFICER

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conducts security patrols of the Air Operations Area (AOA), gates, doors or other areas allowing access to the AOA in accordance with 49 TSA CFR 1542 and other applicable publications, and assists the New York State Police in law enforcement activities on all Airport property.
• Manning of Airport Operations Center (AOC) 24 hours a day year round, Controls and monitors the Airport’s Access Control System (ACS) and all associated functions, under the direction of management.
• Investigates all alarms received by the system and takes appropriate actions to resolve issues.
• Provides or ensures provision of escort of unbadged personnel into secured areas.
• Maintains all necessary records and reports; assist tenants as necessary; fire safety inspections for tenants.
• Issue NOTAMs as directed; coordinate airline gate assignments required.
• Issues, maintains, and updates Ramp Permits & AOA only stickers for equipment requiring airfield access.
• Assist with diversion aircraft; monitor terminal activities; notify snow crews during inclement weather; patrol other Airport properties as directed; assist with the Airport Tour Program; maintain knowledge of tenant leasehold areas and responsibilities.
• Maintains customer contacts through positive lines of communication. Professionally represents the company through frequent and meaningful contact with the customer.
• Monitors all ground operations on the ramps and ensures that all personnel and vehicles are operating within the constraints of the Airport’s rules and regulations.

EDUCATION & EXPERIENCE

• An Associate’s Degree in Aviation Management (Bachelor’s Degree Preferred).
• A minimum of three years’ experience in Airport Operations or an aviation related field is required.

QUALIFICATIONS

• Possession of a valid driver’s license and ability to obtain and sustain a valid driver’s license in the person’s state of residence.
• Must hold and maintain a valid New York State Security Guard license.
• Ability to perform the duties of this classification.
• Ability to work in a teamwork environment.
• Strong computer skills with ability to effectively utilize a wide variety of programs (MS Office, etc.), with ability to learn new programs introduced in the future.
• Must possess excellent verbal and written communication skills.