Operations Team Member

About the role

Gateway Services is North America’s leading accredited pet aftercare provider. With 150+ locations, 2,000 team members, and serving over 17,000 veterinary clinics across North America, Gateway provides compassionate and respectful aftercare for pets and their families.

Responsibilities

• Operate the retort
• Create and package paw prints
• Create and engrave plaques and memorial items
• Quality control
• Process and package cremated remains
• Assist with pick-ups/deliveries using a company vehicle to vet clinics, pet parent homes, and/or animal hospitals when needed
• Maintain daily cremation goals
• Maintain equipment to ensure the process is working properly, make adjustments as needed, and submit maintenance requests
• Perform basic cleaning and housekeeping activities such as sweeping, mopping, vacuuming, and dusting
• Clean and maintain equipment used in cremation procedures such as machines that grind bones into powder
• Follow safety procedures to protect themselves and others from exposure to hazardous materials or dust particles
• Perform other duties as assigned

Qualifications

• High school diploma or equivalent
• Minimum of 12 months experience in a service industry
• Valid Driver License may be required

Skills & Abilities

• Passion for Pets - Caring, patient, kind, and empathetic
• Customer Focus - Prioritize quality, safety, and ethics
• Problem Solving – Develops Solutions and Quick Thinking
• Proven team player who is flexible and adaptable
• Energetic, self-motivated, and results oriented
• Good verbal communication skills
• Excellent time management skills with a proven ability to meet deadlines
• Able to feel comfortable building and maintaining relationships with other industry professionals and pet parents; able to work independently or as part of a team
• Safety - Committed to working in a safe environment, e.g., OSHA
• Strong attention to detail

Working Conditions

• Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
• Regular lifting/moving 100+ lbs
• Regularly be exposed to elevated noise levels
• Regularly be exposed to elevated heat levels
• Regularly handle deceased pets

What You Can Expect From Us

• Generous salary and benefits package including:
• 3 national medical plans that pay 100% after the members’ deductible and copays
• 2 national dental plans that cover many services at no cost to the plan members
• National vision plan
• Company paid Life/ AD&D and LTD for all full-time employees
• Chance to purchase additional Life/AD&D coverage at discounted rates
• Tax savings account: HSA, Health and Dependent Care FSAs
• 401(k) Retirement plan
• Potential for career growth
• Employee Assistance Program
• Paid holidays & time off
• A sense of community
• Great Hearts & Minds Scholarship Program
• Gateway Tuition Reimbursement Program