SweatHouz- Studio Manager, One Paseo

About the role

The SweatHouz Studio Experience Manager is responsible for leading and motivating the team to deliver an exceptional guest and member experience that drives membership growth, retention, and revenue. They will be a passionate advocate for the SWTHZ brand, embodying the core values of integrity, respect, fairness, and excellence.

Essential Duties & Responsibilities

• Achieve studio membership and revenue goals: Collaborate with the sales team to develop and implement strategies to attract new members and retain existing ones.
• Provide exceptional sales support: Coach and mentor sales associates on effective sales techniques and product knowledge.
• Track and analyze membership data: Monitor key membership KPIs and use insights for strategic decision-making.
• Partner with the marketing team: Actively participate in marketing initiatives and promotions to drive awareness and generate leads.
• Build and cultivate a high performing, engaged team: Foster a positive and collaborative work environment where employees feel valued, motivated, and empowered to succeed.
• Develop and coach team members: Provide effective training and coaching to ensure all team members possess the skills and knowledge needed to excel in their roles.
• Lead by example: Demonstrate exceptional work ethic, communication, and customer service skills, inspiring your team to do the same.
• Implement effective performance management practices: Set goals, provide regular feedback, and conduct performance reviews.
• Ensure smooth and efficient daily operations: Oversee all aspects of studio operations, including scheduling, staff assignments, inventory management, and adherence to company policies and procedures.
• Maintain a clean, inviting, and safe studio environment: Implement and enforce hygiene and safety protocols to create a comfortable and enjoyable experience for all guests and members.
• Manage studio cleanliness: Allocate cleaning staff in a manner that keeps attrition under 7%.
• Identify and implement operational improvements: Keep a strong pulse on your studio. Continuously identify opportunities for improvement in both the team member and member experience. Implement effective solutions as needed.

Key Skills & Abilities

• Leadership: Inspire a shared sense of purpose in the studio, leading through change, getting buy-in, and coaching through ambiguity.
• Business Acumen: See beyond the surface, understand the intricate dance of sales and operations, and make informed decisions.
• Strategic Thinking: Dissect challenges, analyze components, and forge solutions that deliver financial results.
• Persuasion: Build trust and create a compelling vision for why guests should join and become members.
• Delegation and Empowerment: Delegate effectively to drive strong revenue and meet membership targets.

Minimum Qualifications

• High School Diploma or GED required.
• Degree in a related field preferred.
• 3+ years of experience in a sales environment, with a proven track record of relationship-based selling, building value, and overcoming objections.
• 3+ years of management experience preferred, including leading teams, coaching, and driving performance outcomes.
• Current AED/First Aid/CPR certification.
• Reliable means of mobility for travel to studio location.

Physical Demands & Environmental Conditions

• Must be able to lift up to 50 lbs.
• Physical efforts required for daily duties, including squatting, bending, reaching, spotting, jumping, and prolonged standing and walking.
• Exposure to cleaning chemicals and sanitizing agents.
• Must be comfortable administering CPR/AED protocols.

Interpersonal Skills

• Inquisitive: Eager to learn and understand.
• Attentive: Mindful, observant, empathetic, and considerate of others.
• Dependable: Consistent, flexible, true to their word, and reliable.
• Enthusiastic & Passionate: Positive, engaged, and deeply passionate about health, wellness, and the brand; eager to be of service.
• Performance-Minded: Strives for excellence, continuously improves abilities, and delivers results at the highest level.
• Energetic: Possesses strong endurance, is self-motivated, and faces challenges head-on.
• Honest: Demonstrates high integrity, conscientiousness, and truthfulness.

Compensation

$75,000 annually + bonus and a direct growth opportunity into multi-unit leadership

Benefits

• Competitive Compensation and Bonus Eligibility
• Flexible Work Schedule
• Free Drop-In Sessions
• Career Growth Opportunities
• Comprehensive Benefits Plan (Medical, Dental, Vision, 401(k), etc.)
• Flexible Vacation
• Supportive Leadership Team

Benefits

Momentic Studios Inc. is proud to be an equal opportunity employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veteran status, or any other basis protected by law.