SW Inside Sales Manager

Responsibilities

• Lead, coach, and develop a team of Inside Sales Representatives to exceed pipeline and revenue targets
• Conduct regular 1:1s, performance reviews, and call coaching sessions
• Foster a high-performance, accountability-driven sales culture
• Recruit, onboard, and ramp new team members effectively
• Own team quota, pipeline generation, and conversion metrics
• Drive outbound and inbound sales strategies aligned with company growth goals
• Partner with field sales and channel teams to accelerate deal progression
• Monitor KPIs including activity metrics, pipeline coverage, win rates, and forecast accuracy
• Implement scalable sales processes, cadences, and playbooks
• Leverage CRM (Salesforce) and sales engagement tools to track performance and optimize execution
• Provide accurate forecasting and reporting to senior leadership
• Identify trends, risks, and opportunities within the pipeline
• Cross-functional Collaboration:
• Work closely with Marketing on campaign follow-up and lead conversion
• Partner with Sales Enablement to support training and ongoing skill development
• Collaborate with Product and Customer Success to align messaging and customer value

Qualifications

• 5+ years of B2B software/SaaS sales experience
• 1–3 years of inside sales leadership or team lead experience
• Proven track record of meeting or exceeding sales and pipeline targets
• Experience managing KPI-driven sales environments and outbound motions
• Strong coaching, mentoring, and performance management skills
• Proficiency with Salesforce, sales engagement tools (Outreach, Salesloft, etc.), and forecasting tools