SVS Vision - Office Manager - North Olmstead, OH

POSITION SUMMARY

DUTIES AND RESPONSIBILITIES

LEADERSHIP

• Hire, develop and train associates
• Manage associate performance in line with HR and union policies
• Identify key-carriers and schedule appropriately
• Partner with Optometrist to drive business and patient/customer care results
• Ensure store compliance with company policies and regulations
• Communicate effectively with team

DRIVE BUSINESS

• Execute merchandise, operational and customer service strategies
• Deliver planned sales, gross margin and financial results
• Model service, patient care and selling techniques
• Drive optical initiatives through team
• Plan and schedule, and follow up appropriately
• Identify opportunities to grow business
• Develop business plans and follow up on actions

CUSTOMER SERVICE AND PATIENT CARE

• Provide excellent customer service
• Model service, patient care and selling techniques
• Dispense eyewear according to professional standards
• Perform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm calls

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS

• ABO/SVS Certification required within 12 months of hire/promotion
• High School Graduate or equivalent
• 3 years of leadership experience or equivalent management experience with strong customer service focus (preferably in an optical or retail setting)
• Optician experience desired
• Proven ability to lead, coach and build relationships in a professional environment
• Able to direct and motivate a diverse associate network
• Able to analyze and solve issues of varied scope: able to act decisively to implement solutions
• Solid organizational and planning skills
• Able to continuously monitor progress in relation to goal attainment
• Able to analyze financial data, recognize opportunities for improvement and formulate plans to address
• Able to multi-task and remain flexible in an ever-changing environment
• Demonstrate commitment to provide great customer service
• Solid computer knowledge to include Microsoft Office Suite of programs

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS

• Ability to effectively communicate at all levels within the organization
• Able to read and write at a high school graduate level
• Able to sit or stand for extended periods of time
• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
• Able to lift 10 to 20 pounds
• Able to see (Near, Distance, Color, and Depth Perception)
• Manual and finger dexterity, as well as hand/arm steadiness
• Ability to grip and hold items
• Good eye and hand coordination
• Demonstrate physical agility (bending, twisting, reaching and pulling)
• Able to operate a cash register, various optical equipment and tools
• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
• Able to travel independently to support Company objectives and personal development