Operations Manager

About the role

Our Operations Managers are responsible for training, leading, and developing a team of specialists. They help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team is providing exceptional service to our clients. Additional management duties include monitoring and adjusting scheduled appointments for efficiencies, field routing, client QC audits, and account management.

Responsibilities

• Manage daily operations of specialists with the goal of providing superior customer service to our clients
• Offer direction to staff in all aspects of operations, service, and client care
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control
• Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development
• Submit weekly, monthly, and yearly reports, as required

Requirements

• Bachelor’s degree (preferred but not required)
• 3-5 years in a management role with emphasis in customer service
• Success in training, mentoring, and coaching service professionals
• Must have excellent verbal and written communication skills
• Previous experience in a route-oriented, service environment a plus
• Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations
• Must possess a valid driver’s license from state of residence

Skills

Excellent verbal and written communication skills.

Benefits

• Benefits start day 1 for full‑time colleagues, no waiting period.
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more.
• Full‑time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1.
• 401(k) retirement plan with company‑matching contributions.
• Vacation days & sick days.
• Company‑paid holidays & floating holidays.
• Tuition reimbursement benefits (for FT colleagues).
• Professional and personal growth: multiple avenues to grow your career, training and development programs available.
• Work‑life balance: company mindset prioritizes health, safety, and flexibility.

Schedule

Able to work a flexible schedule, including early mornings and weekend work when needed.