Operations Manager - OMA

Responsibilities

• Lead a team conducting base operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs)
• Ensure efficient and accurate communication through various methods to accomplish operational tasks
• Manage the performance of the Airside Experience and/or Guest Experience Teams to ensure technical accuracy, demeanor, and adherence to company policies and procedures
• Correct performance deficiencies and administer corrective action as needed
• Interview, onboard, train, and manage team members ensuring their engagement and development
• Schedule, coordinate and assign duties to qualified Airside Experience and/or Guest Experience team members
• Conduct shift and team member meetings and manage special events
• Provide on-the-job training and assistance to Airside Experience and/or Guest Experience team members
• Ensure all airline-required training is administered and completed by team members
• Serve as a resource on guest service matters and as an escalation point for guest inquiries
• Assist with ramp operations as needed to ensure service needs are met for guests, clients, vendors, and aircraft crewmembers
• Operate and drive all ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, stair trucks, and other freight handling equipment as needed
• Assist with and/or manage regulatory compliance, audits, and/or reporting for airport or government parties if requested
• Manage inventory of base supplies, uniforms, and equipment in compliance with company procurement and expensing procedures
• Maintain security of premises to include monitoring street side, parking lots, terminal, hangars, and AOA
• Maintain safe, clean, and secure ramps and operations
• Maintain fuel inventories including ordering, fuel quality control checks, fuel receipt, and maintaining accurate related documentation
• Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job
• Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues
• Follow emergency response procedures during critical events
• Understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by both Signature Aviation and the airport
• Maintain accurate records pertaining to time worked by team members, activities and services performed

Qualifications

• High School Diploma or General Education Degree (GED)
• One (1) to two (2) years of experience and/or training in aviation or cargo operations or an equivalent combination of education and experience is required
• Trained and approved to perform specialty responsibilities (e.g., oil and oxygen service for aircraft) and other required certifications (e.g., towing, deicing) as required by base specific operations is preferred
• Minimum of 18 years of age
• Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain issuance of an airport security badge, and be insurable by the Company's applicable insurance policies
• Excellent vision and coordination to move and/or direct aircraft
• Ability to pass a color vision test for purposes of visually inspecting aviation fuel
• Must be legally authorized to work in the jurisdiction of employment
• Must possess a valid state driver’s license
• Certain PATs require a commercial driver’s license (CDL) as dictated by local regulations and business needs