SVP, Research & Insights - Experience Design

For our client, we are seeking a SVP, Research & Insights - Experience Design to join the team of a leader in the Enterprise Technology space. This senior leader will shape the organization’s research and insights strategy to better inform product, design, and business decisions across a complex, multi-product environment. The role will unify foundational and evaluative research, strengthen evidence-based decision-making, and build durable systems for understanding customers, operations, and emerging product needs. It will also partner closely with cross-functional leaders to ensure research outputs are integrated, actionable, and context-rich across the enterprise. The ideal candidate will bring deep expertise in qualitative research, behavioral science, and mixed methods, along with a strong perspective on how AI and automation are changing human-machine collaboration. This position will play a visible role in elevating continuous evaluation practices, improving knowledge sharing, and influencing high-priority strategic decisions. Location: San Francisco, CA - US based candidates only, no visa sponsorship available Compensation: $399,000 – $453,000 annually Responsibilities Establish a unified research and insights agenda aligned with the organization’s most important decisions Build a live understanding of customer behavior, operational dynamics, and business needs Influence product strategy through foundational and evaluative research Create a comprehensive evaluation system for ongoing product performance Design models for assessing human-agent collaboration variables Integrate research insights across multiple organizational functions without duplication or overlap Develop a robust knowledge system for accessible customer and product evidence Qualifications Proven experience leading research in a complex, multi-product environment Demonstrated impact of research on product strategy and operational decisions In-depth knowledge of qualitative research, behavioral science, and mixed methods Familiarity with AI, automation, and human-machine collaboration Strong capability in integrating diverse research evidence and maintaining its context Benefits Opportunity to shape the organization’s strategic direction and customer understanding Leadership role influencing high-priority product decisions Access to resources for advancing continuous evaluation and research methodologies Collaborative environment with a focus on knowledge sharing and evidence integrity Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.