SVP, Operations Unit Manager

About the role

AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands—Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank—that remain part of the company’s heritage. Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, national origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information.

Responsibilities

• Lead a unit of Production Managers overseeing teams responsible for the pre-purchase review of correspondent residential mortgage loan files to ensure that the file contains all required documentation, meets acceptable regulatory standards, and complies with established guidelines prior to purchase.
• Drive your team to achieve productivity and quality goals.
• Constantly analyze current processes for ways to increase productivity and quality while cutting costs.
• Manage departmental service levels, production, and quality standards.
• Monitor Service Level Agreements (SLA), quality, and pipelines, while providing applicable reporting.
• Create and present relevant information (trends, accomplishments, opportunities, etc.) as needed for management meetings with peers and superiors.
• Lead and develop a team; responsible for hiring, coaching, performance management, training and development.

Requirements

• 7+ years of related experience in Mortgage Operations or similar field.
• Bachelor's degree in related field required.
• Previous leadership experience required.
• Advanced Knowledge of residential mortgage industry in Correspondent or Retail Lending; including sales, operations, capital markets and/or other residential mortgage products and services.
• Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate knowledge of MS Office Products (Excel, Word, PowerPoint, Visio).
• Intermediate to advanced experience with mortgage software (Encompass).

Qualifications

• Advanced speaking and writing communication skills.
• Occasional travel required.

Benefits

• Competitive salaries.
• Ownership stake in the company.
• Medical and dental insurance.
• Time off.
• A great 401k matching program.
• Tuition assistance program.
• An employee volunteer program.
• A wellness program.