SVP of Resident Experience
Role Overview
Lead The Merchant Club & Residence Experience. Support the communication and promotion of The Merchant Club Residences through a refined luxury lifestyle lens focused on lifestyle and hospitality living. Champion a lifestyle-first philosophy in every prospect engagement.
Responsibilities
- Lead the communication and promotion of The Merchant Club Residences through a refined luxury lifestyle lens focused on lifestyle and hospitality living.
- Operate with confidence in a category of one – The Merchant Club Residences exists in a world without true competition.
- Share design of how it’s different, amplifying what we are – positioning, product and lifestyle sell itself.
- Lead The Merchant Club Residence Team to build awareness, cultivate prospects and fill Resident Member Availability.
- Provide leadership and supervision over the Residential Team in curating and conducting tours through The Merchant Club & Residence Design Gallery – building a robust, well-qualified pipeline of prospective members aligned with the Club's character and values.
- Run process to attract, vet, and convert highly qualified prospects whose character, curiosity, and way of moving through the world are genuinely aligned with the community we are building – The Merchant Club.
- Promote the distinct positioning of The Merchant Club and throughout The Club Residences as Columbus's preeminent platform for luxury lifestyle – built on the core pillars of Restoration, Exploration and Gathering.
- Cultivate an ongoing, curated, and engaged residential community through authentic relationship-building and word-of-mouth within Columbus's most discerning networks – a community defined not by title or industry, but by character, curiosity, and how you treat the person next to you.
- Collaborate closely with the Membership Experience Team to integrate hospitality-driven services and coordinated programming across the Club and Residence experience – ensuring the life of the Club is woven seamlessly into the way residents live.
- Ensure that every touchpoint, from first introduction through daily residency, reflects The Merchant Club & Residence ethos of care, craft, and seamless luxury lifestyle delivery – thoughtfully composed around restoration, exploration, and gathering.
Qualifications
The ideal candidate is organized, polished, and detail-oriented, with a natural ability to support the team, anticipate needs, and build trust.
Skills
- Organized and detail-oriented
- Natural ability to support the team and build trust
- Ability to anticipate needs and provide solutions
Benefits
Life at The Merchant Building will be defined by hospitality-centered living, seamless luxury delivered with quiet ease. It is a place where every day will feel more special than anywhere else.
Pay
TBD
Schedule
TBD
Company Information
Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status.