SVP of Resident Experience

Role Overview

Lead The Merchant Club & Residence Experience
Lead the communication and promotion of The Merchant Club Residences through a refined luxury lifestyle lens focused on lifestyle and hospitality living.
Champion a lifestyle-first philosophy in every prospect engagement — lead with The Merchant Club experience across how you live and use the club for Restoration, Exploration and Gathering.
Operate with confidence in a category of one — The Merchant Club Residences exists in a world without true competition. Share design of how it’s different, amplifying what we are – positioning, product and lifestyle sell itself.

Responsibilities

• Lead The Merchant Club & Residence Experience
• Operate with confidence in a category of one — The Merchant Club Residences exists in a world without true competition.
• Champion a lifestyle-first philosophy in every prospect engagement — lead with The Merchant Club experience across how you live and use the club for Restoration, Exploration and Gathering.
• Lead The Merchant Club Residence Team to build awareness, cultivate prospects and fill Resident Member Availability.
• Operate with confidence in a category of one — The Merchant Club Residences exists in a world without true competition.
• Lead Resident Member experience journey from identification, cultivation, onboarding and throughout the resident’s membership.
• Cultivate an ongoing, curated, and engaged residential community through authentic relationship-building and word-of-mouth within Columbus's most discerning networks — a community defined not by title or industry, but by character, curiosity, and how you treat the person next to you.
• Collaborate closely with the Membership Experience Team to integrate hospitality-driven services and coordinated programming across the Club and Residence experience — ensuring the life of the Club is woven seamlessly into the way residents live.
• Ensure that every touchpoint, from first introduction through daily residency, reflects The Merchant Club & Residence ethos of care, craft, and seamless luxury lifestyle delivery — thoughtfully composed around restoration, exploration, and gathering.

Qualifications

• Organized, polished, and detail-oriented
• Natural ability to support the team, anticipate needs, and build trust
• Experience leading teams in a luxury or high-end setting
• Strong interpersonal and communication skills
• Ability to build and maintain strong relationships with clients and stakeholders
• Knowledge of real estate and/or hospitality industry

Skills

• Excellent communication and interpersonal skills
• Ability to build and maintain strong relationships with clients and stakeholders
• Experience in luxury or high-end settings
• Strong organizational and project management skills
• Knowledge of real estate and/or hospitality industry

Benefits

• Equity offered
• Monthly commitment of 10 - 20 hours

Pay

Compensation Range Unknown

Schedule

Onsite (Columbus, OH only)