SVP, IT & HR Service Sales

This position is open to candidates based in the U.S. and Toronto.

About the role

Salesforce is seeking a dynamic Senior Vice President (SVP) to lead the global IT & HR Service sales organization, a critical growth engine and integral part of the EBOU (Emerging Business Operating Unit) Sales Leadership Team. This leader will own the overall sales performance of the IT & HR Service portfolio, driving profitable growth through new customer acquisition, diversified revenue streams, and the scale-up of repeatable, efficient go-to-market strategies. As the sales general manager of this high-growth business, the SVP will lead end-to-end execution in close partnership with Marketing, Product, Solutions, Strategy, and Customer Success, driving market relevance, operational excellence, and scalable growth.

The ideal candidate is a transformational leader with a track record of building high-performing teams, leading through influence, and delivering sustained results in competitive markets.

Responsibilities

• Lead the vision, development, and execution of our global sales strategy for all segments and global operating units.
• Oversee a high-performing team of sales leaders, including AVPs, RVPs, and AEs, guiding them through complex, high-impact opportunities to accelerate growth, deliver customer success, and drive operational excellence at scale.
• Drive accountability through rigorous reporting, leveraging advanced metrics and incentive programs to consistently exceed revenue targets and sustain high performance.
• Develop a bold customer acquisition strategy that accelerates revenue and positions Salesforce as the preferred solution within the competitive customer base and new logo acquisition.
• Build strong cross-functional partnerships, working closely with Product to influence the roadmap, align go-to-market priorities, and ensure solutions meet customer and market needs.
• Own the end-to-end sales process by defining clear metrics and ensuring the team is fully equipped to execute effectively.
• Cultivate strategic customer relationships while expanding the customer base and identifying new revenue opportunities.
• Serve as a trusted advisor to the Global EBOU Sales Leadership Team, providing insights to inform critical decisions.
• Manage both strategic and operational planning to ensure alignment with broader business objectives.
• Transform Sales distribution in the Agentic era by adapting processes and playbooks, leveraging Agents and AI technology to optimize execution.

Requirements

• Proven track record driving sales excellence as a senior (3rd- or 4th-line) leader, managing large, geographically distributed teams across national and/or global markets.
• 12+ years of enterprise software and/or agentic sales experience, with a focus on CxO-level engagement. Agentic & IT Service leadership experience will be valuable.
• Exceptional relationship-building skills with a demonstrated ability to lead through influence and drive alignment across cross-functional, matrixed environments.
• Success in scaling high-performing teams and consistently exceeding revenue targets through strategic, scaled leadership across all segments (Enterprise and Commercial).
• Strong operational and analytical acumen, with the ability to balance short-term execution and long-term growth.
• General manager mindset, connecting functional priorities (e.g., Sales, Product, Marketing, Solutions, Customer Success) to broader business goals.
• Comfortable navigating ambiguity and leading through transformation, including GTM evolution, product shifts, new technology, and organizational change.
• Skilled change agent who articulates the “why” behind change and coaches teams through transitions with clarity and agility.
• Ability to synthesize complex business requirements into customer outcomes.
• Degree or equivalent relevant experience required.

Benefits

Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Pay

The typical base salary range for this position is $296,000 - $395,000 annually. There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $296,000 - $395,000 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.