Sales and Service Associate

About the role

For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym--we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that's changing lives every day! This role is focused on welcoming new members and guiding them through the start of their fitness journey. The position requires building genuine, trust‑based relationships by actively listening to members' goals, understanding their unique needs, and recommending personalized solutions that support their overall fitness success. Success in this role comes from combining a passion for fitness with strong interpersonal skills to create a positive, motivating, and results‑driven member experience.

Responsibilities

• Developing first-name relationships with members, answering questions, resolving concerns, and putting both members and guests in touch with the appropriate resources.
• Helping keep the gym clean, well-maintained, and safe for members and guests.
• Delivering an outstanding and well-rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit, inspiring them to take the right next steps in pursuing their fitness goals within the community.
• Supporting an exceptional new member onboarding experience that helps members get connected to fitness offerings; serving as the first face they see with a friendly greeting/check‑in and prompt attention to their needs.

Requirements

• Demonstrate authenticity, sincerity, and open‑mindedness; show up as yourself and act with integrity.
• Self‑motivated and passionate about helping others, with a genuine interest in learning and personal growth.
• Strive to excel and consistently meet or exceed goals, maintaining a positive, can‑do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Possess a strong service mentality and a desire to deliver exceptional member experiences.
• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.
• Availability: Full‑time, with flexible availability across weekdays, weekends, and holidays to best serve the member community.
• Travel: Minimum travel may be required for training purposes and lead generation.

Benefits

At 24 Hour Fitness, in line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. Benefits include paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in‑person and virtually.

Benefit summary: health coverage, company‑paid benefits automatically provided at no cost such as group life and accident insurance; eligibility based on position, hire and/or service date and average hours worked. Benefit‑eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership.

Compensation summary: All employees receive free club membership, Employee Assistance Program (EAP),