Sales and Service Associate

Location: 13312 Imperial Hwy, Santa Fe Springs, CA 90670

About the role

This role is focused on welcoming new members and guiding them through the start of their fitness journey. The position requires building genuine, trust‑based relationships by actively listening to members' goals, understanding their unique needs, and recommending personalized solutions that support their overall fitness success. Success in this role comes from combining a passion for fitness with strong interpersonal skills to create a positive, motivating, and results‑driven member experience.

Responsibilities

• Developing first-name relationships with members, answering questions, resolving concerns, and putting both members and guests in touch with the appropriate resources.
• Helping keep the gym clean, well-maintained, and safe for members and guests.
• Delivering an outstanding and well-rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit, inspiring them to take the right next steps in pursuing their fitness goals.
• Supporting an exceptional new member onboarding experience that helps members get connected to fitness offerings; providing a friendly greeting/check‑in and prompt attention to needs to foster a sense of belonging.

Requirements

• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

Skills

• Demonstrate authenticity, sincerity, and open‑mindedness; show up as yourself and act with integrity.
• Self‑motivated and passionate about helping others, with a genuine interest in learning and personal growth.
• Strive to excel and consistently meet or exceed goals, maintaining a positive, can‑do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Possess a strong service mentality and a desire to deliver exceptional member experiences.

Benefits

• Paid time off.
• Medical and dental coverage.
• 401k with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups for community events (in‑person and virtual).
• Group life and accident insurance (company‑paid).
• Eligibility for vacation hours accrual.
• Complimentary club membership for all team members and eligible dependents.
• Employee Assistance Program (EAP).
• Basic Group Life and AD&D Insurance ($10,000).
• 401k Savings and Investment Plan.

Pay

• Base pay range: $16.90 – $16.90 per hour.
• Eligible to participate in Fitness Sales and Membership Sales Commission Plans, which reward exceptional service and align pay with contributions.

Schedule

• Full‑time position with flexible availability across weekdays, weekends, and holidays.
• Minimum travel may be required for training purposes and lead generation.