SVP, Global Growth Systems

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

About the role

Agentforce is the future of AI, and you are the future of Salesforce. We are building the next-generation agent-first growth engine for the AI era. This is a systems, intelligence, and business transformation role at the center of how Salesforce acquires, engages, converts, and grows customer relationships globally.

The world is rapidly shifting from static campaigns and channel-based marketing toward adaptive, AI-powered growth systems that operate continuously, learn in real time, and orchestrate engagement across every customer touchpoint. Global Growth Systems will sit at the center of that transformation for Salesforce. This leader will architect and operate a modern growth engine that connects data, AI, automation, digital engagement, lifecycle orchestration, experimentation, and customer intelligence into a unified system designed to drive measurable business outcomes.

The mandate is broad: rethink how growth works, modernize the operating model, and help Salesforce lead the industry in how AI transforms customer acquisition and engagement. The right leader is equal parts operator, technologist, strategist, and builder — someone who understands that the future of growth will be powered by intelligent systems, not disconnected campaigns.

Responsibilities

• Define and lead the vision and operating strategy for Global Growth Systems across Salesforce
• Build Salesforce’s next-generation intelligent growth engine spanning digital engagement, lifecycle orchestration, AI, automation, experimentation, and customer intelligence
• Transition marketing from static, campaign-based execution to an adaptive, always-on growth system
• Architect unified customer engagement systems across paid, owned, web, lifecycle, SEO/SEM, social, and emerging AI-driven channels
• Design intelligent decisioning systems that continuously optimize acquisition, conversion, retention, and expansion in real time
• Lead the adoption and integration of AI, automation, and agentic technologies across the global marketing ecosystem
• Partner deeply with Product & Engineering to build scalable growth infrastructure, customer experiences, experimentation systems, and AI-powered workflows
• Create an operational culture grounded in experimentation, speed, accountability, data, and measurable business outcomes
• Drive organizational transformation, capability building, and operating model evolution across people, process, and technology
• Build and lead a world-class global organization spanning growth, marketing technology, AI, analytics, automation, and digital strategy
• Establish Salesforce as an industry leader in AI-powered enterprise growth systems

Requirements

• Proven builder and operator with deep accountability for business outcomes, not just marketing activities
• Experience leading large-scale digital growth, performance marketing, lifecycle, growth platform, or marketing systems organizations at global scale
• Strong systems thinker with the ability to connect customer behavior, data, technology, AI, and execution into scalable operating models
• Deep expertise across AI, automation, experimentation, analytics, MarTech, lifecycle engagement, and digital ecosystem design
• Track record of transforming legacy operating models into modern, high-velocity growth organizations
• Ability to build strong trust and operational partnership across Product & Engineering, Sales, Data Science, and Marketing
• Strong understanding of customer acquisition economics, conversion systems, engagement signals, and full-funnel optimization
• Experience designing and operating real-time decisioning and experimentation systems
• Strong organizational leadership capabilities with experience scaling high-performing global teams through transformation
• High degree of curiosity and conviction around how AI and agentic systems will reshape enterprise growth
• Executive presence and communication skills with the ability to influence at the highest levels of the company
• Comfortable operating in highly dynamic, cross-functional, and ambiguous environments

Why This Role Matters

The future of growth will not be built around campaigns. It will be built around intelligent systems that understand customers, adapt in real time, coordinate engagement across channels, and continuously optimize outcomes through AI and automation. Salesforce is uniquely positioned to lead this transformation. This role is an opportunity to build the operating system for modern enterprise growth inside one of the world’s most important technology companies — shaping how AI, data, automation, and customer engagement converge to drive the next decade of business growth.

Benefits

Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: Salesforce Benefits.

Pay

The typical base salary range for this position is $373,000 - $465,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $373,000 - $465,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.