SVP, Enterprise Resilience & Crisis Management
Primary Responsibilities
Lead escalation and coordination for critical incidents across a 24/7 enterprise operating model
Establish and operate a clear enterprise crisis management operating model with defined escalation paths, decision rights, and communication protocols
Design, mature, and govern crisis doctrine, activation frameworks, playbooks, and after-action review processes
Oversee business continuity and broader enterprise resilience practices in coordination with technology and security teams
Assess current enterprise resilience and crisis management maturity and lead continuous improvement efforts
Build clear, timely executive level communications during incidents and maintain a repeatable executive briefing and daily operations reporting process
Coordinate across security, IT, legal, compliance, communications, operations, business leaders, and external partners
Develop and lead a federated enterprise resilience capability across geographies and functions
Improve incident reporting, metrics, and dashboards to provide actionable leadership visibility
Design and lead enterprise exercises and tabletop simulations to test readiness and improve coordination
Set direction, performance expectations, and development priorities for leaders and teams
Build sustainable leadership capability and succession across the enterprise resilience function
Required Qualifications
- 15+ years of progressive leadership experience in enterprise resilience, crisis management, operations, or risk related disciplines
- Expertise in enterprise resilience, including crisis management, business continuity, and disaster recovery
- Proven track record of leading crisis response and preparedness for large, global organizations
- Demonstrated experience leading large scale, cross enterprise initiatives in complex, regulated environments
- Ability to lead during high-pressure incidents with incomplete information
- Exceptional logic, structure, and communication skills
- History of successfully communicating clearly with technical teams, executives, and Board-level stakeholders
- Prioritized matrix leadership and cross-functional coordination skills
- Ability to drive process discipline, standardization, and change across a large, global enterprise
- Advanced degree (MBA, MPA, MS, or equivalent)
- Experience leading enterprise resilience or crisis management capabilities within large, diversified, global organizations
- Relevant professional certifications related to business continuity, disaster recovery, or resilience frameworks
- Military leadership background
- Healthcare experience
- Third-party / supply chain resilience experience
- Experience with government agencies, regulatory reporting, and international coordination
- Experience creating executive daily briefing or intelligence-style reporting
- Leverage Lean / process reengineering background
Key Skills And Capabilities
- Executive presence and judgment under pressure
- Enterprise and systems thinking
- Crisis leadership and coordination
- Strategic communication and executive briefing
- Change leadership and organizational influence
- Operational discipline and data driven insight