AVP Enterprise Resilience

About the role

The AVP Enterprise Resilience is responsible for managing a portion of the GM Financial (GMF) Enterprise Resilience (ER) Program designed to advise the organization on its management of Resilience risk by supporting risk-based management decisions; developing, deploying, monitoring, tuning, evaluating, reporting on and maintaining systems and procedures as part of the migration to a more resilient operating environment. This team member is responsible for leading both technical planning and coordinating the implementation of supporting infrastructure and applications that adhere to the firm’s resilience requirements. This team member will have responsibility to lead all areas of ER including but not limited to Policy/Governance, Technology Resilience, Business Resilience, Operational Resilience and Third-party resilience. Additionally, this team member will be responsible to develop strong working relationships and partnerships with internal and external groups to ensure the Enterprise Resilience migration program is operating effectively and efficiently.

Responsibilities

• Leads Enterprise Resilience group and is responsible for talent management
• Coordinates with Senior Enterprise Resilience leaders to set direction and operation of the group
• Prepares roadmaps, guidelines and direction for the department
• Preparing technical requirements and standards
• Manage project assignment and delegate tasks as needed
• Provide conflict resolution and disciplinary actions for the department
• Communicate critical issues and remediation efforts for the Enterprise Resilience program implementation
• Creation, analysis and communication of Program Implementation metrics to senior leadership
• Participate in emergency response team activities for responding to various service disruptions
• Prepare and update information procedures, standards and/or other technical requirement documents
• Act as a technical resource to department management and others within the company who are seeking more information about Enterprise Resilience
• Participate in periodic Enterprise Resilience program risk assessments

Qualifications

• Detail oriented
• Advanced knowledge of Business Continuity, Technology, Third-Party and Enterprise resilience frameworks
• Advanced knowledge in infrastructure design and management
• Working knowledge of management processes such as personnel administration, planning and budgeting
• Advanced understanding of IT Service Management (ITSM) best practices and processes
• Advanced presentation expertise, and the ability to coordinate and conduct meetings
• Demonstrated success in project management
• Knowledge and stay abreast on the latest Resilience legislation, regulations, advisories, alerts and vulnerabilities
• Must have demonstrable experience implementing and supporting Enterprise Resilience requirements of a large, global enterprise environment
• Ability to think strategically and make collaborative decisions
• Ability to apply structured analysis methods to various types of data to establish trends, determine variability and business impact
• Communicates quickly, clearly, concisely, appropriately and intelligently
• Foster open communication, speaks with impact, listens to others and writes effectively
• Ability to effectively negotiate with vendors on upgrades and acquisitions
• Effective planning, time management, negotiation and delegation skills
• Ability to approach problems with an open-mind and create new and innovative ideas and methods
• Advanced technical writing
• Experience in documentation tools such as Visio and Microsoft Office products
• Strong analytical skills
• Ability to approach problems with an open-mind, use existing information and resources
• Creative, innovative, problem-solving and maximizing potential to solve problems and improve methods
• Think positively when faced with obstacles, build on others’ ideas, think logically and intuitively

Additional Knowledge And Skills

• Working effectively within an AI-enabled environment: Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
• Skills in evaluating AI outputs for accuracy, compliance, and bias
• Experience integrating AI into workflows to improve efficiency or insights
• Familiarity with AI-assisted research, summarization, and content generation
• Understanding of responsible AI use, including ethics and data protection

Experience & Education

• 7+ years of experience in large and complex business environments with a successful track record working directly with senior-level management required
• 5+ years of experience in Risk Management, Business Continuity & Disaster Recovery, Third-Party Resilience, Legal Regulations, Program Development and Implementation, Project Management, Resilience Testing, Data Center Management required
• 5–7 years management and/or leadership experience required
• High School Diploma or equivalent required
• Bachelor’s Degree in related field or equivalent work experience required
• Master’s Degree (or other advanced degree) preferred
• Professional certification(s) in the field of Information Technology or Disaster Recovery (for example DRCS, CBRITP, CBRM, CBCP, A+, or CISSP) preferred

Work environment

Normal office environment; up to 20% travel required (Domestic and International).

Benefits

• 401K matching
• Bonding leave for new parents (12 weeks, 100% paid)
• Training
• GM employee auto discount
• Community service pay
• Nine company holidays

Compensation

• Competitive salary and bonus eligibility
• Eligible for company vehicle program

Work Life Balance

• Flexible hybrid work environment, 4 days a week in office