Manager, Crisis Management and Enterprise Resilience

About the role

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.

Our Enterprise Security team has emergency response capabilities and an Incident Management Team program, paired with foundational risk and continuity work. What’s missing is a crisis and resilience owner that ties it all together. You will create and anchor a modern, business‑aligned enterprise crisis management and resilience discipline that ensures we can mitigate, prepare for, respond to, and recover from disruptive events.

Responsibilities

• Design, maintain, and refine an Enterprise Crisis & Resilience Framework and program.
• Clarify and document roles, responsibilities, and interfaces across emergency response, incident management, crisis management, and business continuity (BC) to reduce overlap and close gaps.
• Lead and facilitate a crisis & resilience steering team with key cross‑functional (XFN) stakeholders, and ensure complimentary programming and efforts across enterprise teams.
• Establish and maintain the systems, tools, and communication protocols needed for rapid, coordinated crisis and emergency management.
• Own foundational documentation, hygiene, and/or audit of plans, playbooks, roles, etc.
• Serve as Crisis Coordinator during enterprise‑level events, running crisis calls and driving clarity on decisions, owners, and impacts.
• Refine our severity model, activation criteria, triggers, and escalation pathways, integrated with Safe@ (GSOC) and existing process.
• Build and maintain a Crisis Playbook and Toolkit, including scenario playbooks, checklists, templates, etc.
• Support stakeholder and executive communications before and during crises by building and enabling channels, tools, and templates with key XFN partners.
• Track decisions, actions, dependencies, and accountabilities during events, and ensure they are captured for follow‑through and learning.
• Design and lead an exercise program—from drills to leadership tabletop simulations—to validate plans, stress‑test roles and responsibilities, and strengthen XFN coordination.
• Develop, deliver, and track targeted training and awareness for crisis roles, XFN partners, and internal enterprise security teams, ensuring role clarity and readiness.
• Support broader readiness and preparedness efforts in partnership with EHS, HR, Engineering and other stakeholders.
• Lead after‑action reviews following significant events; identify root causes and key lessons, and drive concrete improvements to frameworks, playbooks, training, escalation criteria, and processes.
• Conduct discovery of existing BC and resilience activities and establish a baseline understanding of critical business functions and current continuity practices.
• Define a lightweight, culturally‑appropriate BC/operational resilience target state and roadmap.
• Ensure that continuity and recovery concepts are integrated into the crisis management lifecycle.
• Partner with key functional owners to ensure the most material operational and strategic risks have realistic crisis plans behind them.

Requirements

• Deep understanding of how risk, continuity, incident management, and crisis leadership fit together, with the ability to simplify complexity into clear principles, tools, and routines.
• Demonstrated ability to design frameworks, escalation models, and governance from the ground up in complex, high‑autonomy environments.
• Proven experience coordinating real incidents and crises, serving as a leader during enterprise‑level activations, briefing executives, and aligning XFN response under pressure.
• Experience building and operationalizing playbooks, toolkits, exercises, and training (eg: tabletops and functional drills) that are adopted and used at scale.
• Ability to work effectively with XFN partners to connect risk views, continuity needs, and incident/ threat data into concrete priorities and actions.
• Excellent written and verbal communication skills, including leading coordination calls, conducting training, briefing senior leaders, and writing clear plans, playbooks, and reports.
• Skilled at analyzing incident and threat information, spotting emerging patterns, and helping shape practical mitigation and preparedness strategies.
• Familiar with global frameworks and standards; but able to adapt and apply principles without unnecessary bureaucracy.
• Proficiency with crisis and incident management tools, inc. Everbridge, Dataminr, Ontic, Google Workspace, etc.
• Proven ability to thrive in resource‑constrained, high‑autonomy environments and deliver results.

Qualifications

• 10+ years of experience across some combination of crisis/incident management, global resilience, business continuity, risk management, corporate security, and similar
• 5+ years of leading enterprise crisis/resilience initiatives, and building, maturing, and scaling programs.
• Preferred Bachelor’s degree in a related field, such as crisis management, emergency management, security, risk and resilience, etc., with relevant certifications.
• Experience across the full resilience lifecycle, inc. Business Impact Analysis, Business Continuity Planning, and disaster recovery.
• Integrated with crisis management, emergency management, and business continuity networks across the public and private sectors.

Benefits

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits.

We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off.

Pay

The range for this role is $200,000.00 - $330,000.00. Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options.