SVP, Digital Product Group Manager: Retail Bank Digital Product

Key Responsibilities

• Strategic Leadership: Drive the vision and strategy for Citi's retail partner digital platform, aiming to create a best-in-class digital experience that drives engagement and customer satisfaction.
• Relationship Management: Build and maintain strong, collaborative relationships with senior leaders across Technology, Engineering, Analytics, Design, Product, and Legal/Compliance.
• Product Development: Manage a significant budget to deliver innovative features.
• Innovation: Go beyond solving existing customer issues by developing market-leading capabilities and personalized financial advisory.

Additional Responsibilities

• Lead product management efforts and engage with an experienced cross-disciplinary staff to conceive, design and develop innovative financial platform products.
• Engage with businesses and shape business and product requirements into platform requirements.
• Own the overall platform business plans and roadmaps.
• Drive product development for new initiatives.
• Maintain the product roadmap, and clearly communicate goals, roles, responsibilities and desired outcomes throughout the company.

Qualifications

• 10+ years of experience shaping business strategy for technical products or services.
• Responsive, flexible, and able to succeed within an open collaborative peer environment.
• Excellent product and platform instincts and communication skills coupled with a passion for business, technology while delivering a world-class customer experience.
• Demonstrated track record managing all aspects of a successful software or technology product or platform throughout its lifecycle, including product strategy development, customer insights/needs, and requirements definition.
• Data-driven analytical skills and be able to operate and thrive with partial information and ambiguity and have a track record of building successful teams.
• Demonstrated ability to define, prioritize and deliver best in class software service products.
• Think strategically, but stay on top of tactical execution.
• Capacity to develop, and maintain comprehensive set of business plans and financial models.
• Ability to succeed in a cross-matrixed organization that relies on building support in other groups.
• Capacity to adapt to shifting goals and activities.
• Self-starter with the ability to define goals and strategies with minimal management oversight.
• Willingness to take risks to develop a business in unchartered waters.