Digital Product Manager (Online Banking)

Position Accountabilities

• Lead team of product owners responsible for the following:
• Assist each Line of Business in creating and implementing product vision, strategies and roadmaps that address business and customer needs
• Autonomously translate business and customer needs into high value products within online banking
• Hold vendors accountable to deliver a higher quality product faster
• Assess digital platforms in the external marketplace and make recommendations for potential partnerships
• Identify opportunities to leverage digital techniques for greatest strategic impact and define the priority capabilities required to succeed
• Develop the business cases and business requirements for digital opportunities and drive to execution
• Lead multi-disciplinary teams to shape and implement digital strategies, programs, and initiatives
• Bring the voice of the customer/client and the voice of the advisor/employee into our product features, ensuring that features delivered are aligned with the intended business outcomes, and align work with our target architecture road map
• Develop and manage goals and key performance indicators
• Prioritize product requirements and coordinate release plans with IT and key constituents
• Serve as primary business point of contact for implementation activities and work closely across with key constituents to meet scheduled milestones
• Guide and direct complex projects, identify key stakeholders and gain participation
• Lead team of analysts responsible for the following:
• Meet with decision makers, systems owners, and end users to help identify business, financial, and operations requirements and systems goals
• Lead design sessions in prototyping new system or functionality for the purpose of enhancing business processes, operations, and information process flow
• Develop and maintain design documentation working across the organization for documenting integration points between systems
• Uncover risk and deliver controls
• Act as liaison to IT and Operations teams for managing change/release management efforts and troubleshooting system and end user issues
• Coverage of testing, including end-user reviews, for modified and new systems, and other post-implementation support

Position Qualifications

• Education & Experience
• Bachelor’s Degree required
• 10+ years of financial services experience
• 5+ years of experience in the digital space
• Experience as a people manager
• Knowledge & Skills
• Human Centered: Obsess about external customer needs and make banking easier using an understanding of software design heuristics
• Business Focused: Deliver business stakeholder key outcomes, KPIs, and goals
• Technology Drive: Leverages technology to deliver scalable and innovative software and can problem solve with vendors and engineering partners
• System Thinking and Problem Solving: Understands the interconnections and patterns between dependent systems and leverages this understanding to solve capabilities gaps in an efficient manner
• Leadership and Influence: Operates with ownership and accountability for product outcomes. Fosters collaboration across teams, resolving conflicts and ambiguity
• Excellent verbal, Clear Communicator writing and presentation skills, including ability to develop and deliver executive level strategy reviews and product updates