SVP Chief Operations Officer

Job Summary

The Chief Operations Officer (COO) serves as a key member of the Senior Management team, reporting directly to the Chief Executive Officer. This role is responsible for leading and overseeing all aspects of Operations and Correspondent Banking for Quad City Bank and Trust Co. (QCBT), ensuring alignment with the organization’s strategic goals through efficient, scalable, and compliant operational execution.

Essential Functions

• Lead and oversee all bank operations and correspondent banking functions to ensure efficiency, scalability, and alignment with organizational objectives.
• Translate strategic goals into actionable operational plans and measurable outcomes.
• Identify and implement process improvements to enhance service delivery, operational effectiveness, and risk management.
• Provide leadership, direction and oversight to Operations and Correspondent Banking staff.
• Oversee the Bank Secrecy Act (BSA)/ Anti-Money Laundering (AML) program to ensure full regulatory compliance.
• Ensure adherence to all applicable banking regulations, policies, and internal controls.
• Partner with internal audit, compliance, and risk teams to proactively mitigate operational and regulatory risks.
• Oversee bank premises security and facilities management to ensure safe, secure, and efficient operations
• Ensure compliance with physical security standards and regulatory expectations.
• Provide operational insight and recommendations to support organizational decision-making.
• Lead coordination and preparation for internal, external, and regulatory audits and examinations.
• Maintain a strong understanding of industry trends, regulatory changes, and emerging risks.
• Hire, develop, motivate, and train staff, including planning and delegating work assignments and projects.
• Evaluate performance, administer touch points and deliver performance evaluations.
• Foster a positive work environment that encourages professional growth and development.
• Establish clear expectations and hold team members accountable to performance and behaviors aligned with our culture.
• Understand and administer compensation based on pay for performance philosophy, including merit increases and variable pay.
• Participate in community engagement events. This can include professional, civic and community groups.

Qualifications

• Bachelor's degree in business or related field or equivalent experience.
• Minimum 10 years of banking experience.
• Minimum 5 years of experience in BSA and AML
• Capability to work and collaborate with a variety of individuals and groups in a constructive and professional manner.
• Capability to manage multiple priorities and people while ensuring operational excellence.
• Capability to manage sensitive information and uphold confidentiality.
• Capability to utilize various banking software and Microsoft 365 products, with a high level of accuracy and attention to detail.

Working Conditions

Duties are performed in a professional office environment.

Pay & Benefits

The minimum salary range for this position is $114,398 annually. The actual starting salary will be based on qualifications and business needs and may vary, as permitted by applicable state law.

This position is a regular full-time position and individuals employed as regular full-time are eligible for the following benefits subject to the terms, limitations and conditions of each benefit plan: Health, Dental, Vision, Life Insurance, Disability Insurance, FSA, HSA, 401K, Employee Stock Purchase Plan, Paid Time Off, Paid Holidays and additional Voluntary Supplemental Insurance.