SVBGH Guest Relations Representative

Overview

Sentara Virginia Beach General Hospital in Virginia Beach, VA is hiring a full‑time Guest Relations Representative to work the day shift. The role serves as a liaison between patients, families, visitors, and hospital and medical team members, providing a welcoming environment and addressing concerns to ensure a smooth and comfortable experience.

Responsibilities

• Act as a liaison between patients, families, visitors, and hospital/medical team members.
• Provide a welcoming and genuine environment, addressing concerns promptly.
• Verify patient registration and escort patients and guests to their destinations by walking or using a wheelchair.
• Give personal attention, take responsibility, and use teamwork when providing guest services.
• Respond promptly to patient, family, and team‑member requests.
• Assist in identifying patient and family needs and secure appropriate referrals, solutions, and services.
• Collect data and documentation to identify areas needing improved customer service.
• Assist leaders in recommending changes to facility and departmental policies and procedures.
• Facilitate improved customer service by identifying, investigating, and directing complaints, concerns, and compliments to the appropriate team members and leaders.
• Record and submit documentation/statistical reports for services provided to patients and families, including transportation vouchers, bus passes, emergency clothing, etc.
• Support the leadership team with ongoing program evaluation, customer‑satisfaction tracking, and development of personal and departmental educational plans and quality guidelines.
• Maintain close communication with leaders regarding departmental issues and problem areas.
• Request assistance as needed for additional team members or other resources.
• Handle clerical tasks such as departmental, hospital, and organizational reports and forms.
• Assist the leadership team with orientation, daily activities, and evaluation of volunteers and interns.

Requirements

• High School diploma or equivalent (required).
• At least 1 year of customer service experience (required).
• Previous healthcare or hospitality experience (preferred).
• Experience with basic data entry, filing, photocopying, and providing excellent customer service (preferred).

Pay

The base pay range for full‑time employment is $19.38 – $28.69 hourly. Additional compensation may be available, such as shift differentials, standby/on‑call pay, overtime, shift premiums, extra‑shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Benefits

• Medical, dental, and vision plans
• Adoption, fertility, and surrogacy reimbursement up to $10,000
• Paid time off and sick leave
• Paid parental & family caregiver leave
• Emergency backup care
• Long‑term, short‑term disability, and critical illness plans
• Life insurance
• 401k/403b with employer match
• Tuition assistance – $5,250 / year and discounted educational opportunities through Guild Education
• Student debt pay‑down – $10,000
• Pet insurance
• Legal resources plan
• Eligibility for an annual discretionary bonus based on established system and employee criteria

Schedule

Full‑time, 40 hours per week; Day shift (First/Days).