Survivor Outreach Services State Coordinator

About the role

Patriot Enterprises will provide the Army National Guard (ARNG) Military Funeral Honors (MFH) and Survivor Outreach Services (SOS) support to geographically dispersed service members and families. The SOS State Coordinators provide information, referrals, and outreach to geographically dispersed surviving family members, supporting them in times of crisis at the loss of their service member.

Duties and Responsibilities

• Be available via telephone 24/7/365 to receive requests for assistance from constituents.
• Contact and/or meet with each Survivor (in person or via telephone, electronic mail, mail, Skype, etc.) during the transition from the CAO, at milestone management events, and whenever a Survivor requires assistance, but no less than once annually.
• Provide information for family members and survivors on ARNG resilience programs as well as all benefits available to them through the Army Benefits Coordinator IAW AR 638-8, SOS Directive, AR 608-1, and the IMCOM Operations Manual.
• Act as liaison with civilian and military service providers and assume lead responsibility for developing and coordinating appropriate relationships and partnerships as well as coordination and liaison of survivor outreach events at the state and national levels.
• Create SOS program slides for trainings and/or briefings and serve as the central POC. Coordinate briefings as appropriate.
• Support reimbursement for shipping expenses associated with sending these mailings to survivors IAW contractual requirements. Maintain a shipping expense log IAW contractual requirements, available for Government inspection at any time.
• Keep in contact with survivors and family members by mailing items such as (but not limited to) birthday cards, Christmas cards, anniversary cards, and event invitations.
• Coordinate and conduct referrals for financial assistance from military, government, and civilian organizations in order to support survivors and family members IAW AR 638-8, SOS Directive, AR 608-1, and the IMCOM Operations Manual.
• Maintain, update, and expand a directory of resources, agencies and organizations that are available to assist military families and survivors within their AOR IAW IMCOM Operations Manual.
• Create Journal entries to document SOS cases in the systems of record and document all contacts in the SOS Module IAW AR 638-8, current SOS Directive or Regulation, and the IMCOM Operations Manual.
• Provide a Monthly Workload Report to the GTM not later than the 10th calendar day of each month. The report shall contain workload data extracted from the SOS application for the previous month and a synopsis of events executed in the previous month and events planned for the two-month following the reporting period.

Education

• High school diploma or equivalent

Minimum Qualifications

• Possess a strong sense of mission, focus, knowledge, and resourcefulness related to SOS
• Possess emotional maturity, tact, and attentive listening
• Have the skills and ability to identify available resources to help Families and survivors understand their benefits, facilitate referrals for bereavement counseling, and assist with navigating programs such as VA benefits, TRICARE, and educational opportunities
• Ability to provide dignified verbal and written responses, articulate well in sensitive situations, understand verbal and nonverbal reactions, and exercise independent judgement
• Build rapport with Families, Veterans Service Organizations (VSOs), Casualty Assistance Officers (CAOs), military leadership, and a variety of other stakeholders and resource groups involved in meeting the needs of each Family and survivors
• Understand applicable Army, NGB, State NG, and IMCOM policies, regulations, guidance, SOPs, training, and resources
• Understand ARNG organization and structure and military culture
• Experience with Microsoft Office products
• Self-starter and good time management skills
• Ability to travel

Preferred Qualifications

• Knowledge of or experience with military funeral honors, information, assistance, outreach, referral, and follow-up services to Families and survivors from all service components