Survivor Outreach Services State Coordinator

Duties And Responsibilities

• Be available via telephone 24/7/365 to receive requests for assistance from constituents.
• Contact and/or meet with each Survivor (in person or via telephone, electronic mail, mail, Skype, etc.) during the transition from the CAO, at milestone management events, and whenever a Survivor requires assistance, but no less than once annually.
• Provide information for family members and survivors on ARNG resilience programs as well as all benefits available to them through the Army Benefits Coordinator IAW AR 638-8, SOS Directive, AR 608-1, and the IMCOM Operations Manual.
• Act as liaison with civilian and military service providers and assume lead responsibility for developing and coordinating appropriate relationships and partnerships as well as coordination and liaison of survivor outreach events at the state and national levels.
• Conduct or facilitate non-clinical support and provide information and referral services consisting of assessing individual and Family needs, providing information, and making service referrals, and follow up with Survivors for outstanding issue resolution.
• Maintain, update, and expand a directory of resources, agencies and organizations that are available to assist military families and survivors within their AOR IAW IMCOM Operations Manual.
• Care for the family in need after the CAO checklist is completed.
• Coordinate with the Casualty Assistance Center (CAC) Benefit Coordinator and ACS Support Coordinators in service delivery to survivors IAW AR 638-8, SOS Directive, AR 608-1, and the IMCOM Operations Manual.
• Coordinate and conduct referrals for financial assistance from military, government, and civilian organizations in order to support survivors and family members IAW AR 638-8, SOS Directive, AR 608-1, and the IMCOM Operations Manual.
• Create SOS program slides for trainings and/or briefings and serve as the central POC. Coordinate briefings as appropriate.
• Support reimbursement for shipping expenses associated with sending these mailings to survivors IAW contractual requirements.
• Maintain a shipping expense log IAW contractual requirements, available for Government inspection at any time.
• Create Journal entries to document SOS cases in the systems of record and document all contacts in the SOS Module IAW AR 638-8, current SOS Directive or Regulation, and the IMCOM Operations Manual.
• Provide a Monthly Workload Report to the GTM not later than the 10th calendar day of each month. The report shall contain workload data extracted from the SOS application for the previous month and a synopsis of events executed in the previous month and events planned for the two-month following the reporting period.

Education

• A high school diploma or equivalent.
• Knowledge of or experience with military funeral honors, information, assistance, outreach, referral, and follow-up services to Families and survivors from all service components.