Surveillance Supervisor (Caesars New Orleans)

About the role

Implement procedures and oversee personnel in the surveillance department. Directly supervises a number of surveillance operators.

Responsibilities

• Interviewing and training Team Members
• Planning, assigning, and directing work
• Appraising performance
• Rewarding and disciplining Team Members
• Addressing complaints and resolving problems
• Implementing approved procedures
• Scheduling, supervising, and evaluating personnel
• Supervising and coordinating activities related to surveillance operations
• Reviewing Daily Activity Reports and preparing shift reports
• Supporting and maintaining Caesars Entertainment courtesy guidelines
• Promoting outstanding guest relations
• Performing other duties as assigned

Qualifications

• College degree in criminal justice or related field preferred
• Minimum of two years experience in law enforcement, casino surveillance system operations, or equivalent experience
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Physical, Mental And Environmental Demands

• Must be able to maneuver to all areas of the hotel
• Must be able to lift up to 10 pounds
• Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area
• Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, fax machine, and photocopier
• Must be able to work at a fast pace and in stressful situations
• Must be able to read, write, speak and understand English
• Must be able to respond to visual and aural cues

About Us

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests. Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.