Surveillance Operator

Essential Functions

Monitor activities of guests and employees on the casino floor, cage, change booths and count rooms via closed-circuit television (CCTV) system and personal observation, for criminal activities and/or violations of regulations, policies and procedures, or internal controls.

Utilizes necessary equipment to identify record and document illegal and/or unusual activities occurring in areas under surveillance and reports same to appropriate personnel.

Video tapes questionable activities and make written reports to appropriate personnel.

Maintains strict confidentiality of all property related issues.

Operates monitor room equipment, including basic computer functions.

Participates in court actions relating to gaming violations.

Protects the assets of the company.

Prepare and write daily reports and logs.

Operates all surveillance computer equipment.

Ensures all surveillance equipment is working correctly throughout their shift.

Counsults and documents suspicious activities and behavior throughout casino and gaming areas.

Maintains strict confidentiality of all property related issues.

Monitors the hotel and casino operations to ensure adherence to the state regulations and company policies and procedures.

Performs other tasks as assigned.

Core Competencies

Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive

Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success

Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations

Demonstrates the initiative to present new ideas and perspective to create positive results

Exhibits respectful consideration of viewpoints, situations and others

Essential Requirements

• Ability to remain organized in a pressure situation
• Ability to input and access information into a computer
• Skill in establishing and maintaining effective working relations with staff
• Problem solving, administrative, multi-tasking, organization and prioritization skills
• Strong communication skills
• Must have computer knowledge
• Knowledge/Work Experience: Must be 21 years or older, high school diploma or equivalent experience preferred, one (1) years’ experience in the casino surveillance field, must be able to obtain and maintain the appropriate license through the New York State Gaming Commission, knowledge of all table games preferred
• Language Skills: Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents. Ability to respond to common inquiries from other Team Members or guests. Fluency in English required. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and small group situations.
• Mathematical Skills & Reasoning Ability: Ability to basic mathematical calculations. Ability to decipher various reports and maintains reports upon request.

Physical Demands

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment varies. When on the casino floor, the noise level increases to loud. When on the casino floor or other designated areas may be subjected to tobacco smoke.
• Must be able use a scissor lift and ladders at various heights.

Work Environment

• The work environment characteristics described here are representative of those that must be met by Team Members while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment varies. When on the casino floor, the noise level increases to loud. When on the casino floor or other designated areas may be subjected to tobacco smoke.
• Must be able to handle intoxicated guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying schedules to reflect the business needs of the property.