Surveillance Operator

About the role

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Responsibilities

• Adheres to all departmental and property policies and procedures regarding guest service standards.
• Responsible for physical and video surveillance of the activities of customers and employees in all gaming and money handling areas.
• Operates monitor room equipment, including basic computer functions; monitors slot equipment of SiS System to provide security for company assets and funds.
• Maintains video surveillance of the entire casino (e.g., Gaming Floor, Race/Sports Book, Food and Beverage outlets, cashiers, Count Rooms, parking lots, hotel/casino complex, etc.); records any irregular activity as required.
• Participates in court actions relating to gaming violations.
• Learns all games in use at the property, and all procedures and cheating indicators of those games; learns and uses various card count systems.
• Maintains paper and video logs according to departmental and company procedures; writes reports as necessary.
• Maintains thorough knowledge of and ensures compliance with gaming regulations, company policy, and departmental procedures.
• Reports and offers solutions for any area of vulnerability to loss from internal or external sources.
• Responds to surveillance supervision and gaming control requests, as well as all other departments when necessary.
• Maintains strict confidentiality in all company matters.

Requirements

• High School Diploma or equivalent required.
• Background in video or electronics strongly preferred; prior casino and support service experience a plus.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Thorough knowledge of casino games and operations preferred.
• Thorough knowledge of casino cheating, scams, card counting, and player evaluations preferred.

Qualifications

• Ability to maintain a high level of confidentiality and professionalism.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Highly organized and detail oriented.
• Vision correctable to 20/20 with normal color acuity.

Skills

• Excellent written and verbal communication skills.
• Knowledge of casino games and operations.
• Knowledge of casino cheating, scams, card counting, and player evaluations.

Benefits

Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Pay

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.

Schedule

Penn Entertainment offers flexible schedules to accommodate the needs of our team members.