Surveillance Operator

Position Summary

ESSENTIAL FUNCTIONS

• Protects company assets, customers, team members and casino property.
• Makes random observations to protect the assets of the Casino.
• Provides attentive, cheerful, courteous, professional customer service to all customers, internal and external, striving to always exceed their expectations.

ADDITIONAL RESPONSIBILITIES

• Complies with company and departmental policies and procedures.
• Acts as a Gaming Commission representative when delivering NSF notices.
• Conducts drug tests on team members when needed.
• Inspects slot machines before adding and/or removing them from the gaming floor.
• Affords assistance to Tribal Police by reviewing incidents that happen on casino property.
• Must attend training.
• Checks decks of cards for imperfections.
• Maintains a clean work area by performing light janitorial duties.

Physical Requirements

• Lights with lifting of 20 pounds and frequent lifting/carrying up to 10 pounds.
• Constant sitting, use of hearing, frequent use of near/midrange/far vision; occasional standing, walking, pushing/pulling, climbing, stooping, kneeling, crawling, reaching, manual handling, use of depth perception, color/field of vision, travel and typing and bending.
• Constant exposure to air quality and occasional exposure to weather, extreme heat/cold, wet/humidity and noise.
• Constant exposure to electric shock; frequent exposure to client contact, infectious exposure, and computer use; occasional exposure to highly exposed places and equipment.

Requirements

• Education: High School diploma or equivalent required.
• Experience: One year of experience in surveillance preferred.
• Certification/License: Security/Surveillance Trade or Technical School Certificate preferred.
• Must undergo a Criminal background investigation done under the rules of the National Indian Gaming Commission.

Knowledge, Skills, and Abilities

• Knowledge of Casino policies and procedures preferred.
• Knowledge of or ability to learn to use word processing and spreadsheet and database software required.
• Knowledge of casino table games preferred.
• Knowledge and ability to identify cheating methods for casino games preferred.
• Knowledge of surveillance policies and procedures preferred.
• Must be able to learn to use digital surveillance equipment.
• Must be able to communicate effectively both orally and in writing.
• Must be able to establish and maintain effective communication with co-workers and supervisors.
• Must be able to work extended hours when needed.
• Must be flexible and available to work various shifts, including nights, weekends, and holidays.
• Decision-making skills preferred.
• Must be able to work with minimal to no supervision.
• Maintain confidentiality.

Qualifications

• Native American preferred.