Surveillance Operator

About the Role

The Surveillance Operator uses video technology to support safe, secure, and well-run casino and property operations, helping protect guests, team members, and company assets.

Responsibilities

• Observe casino and property operations using video surveillance technology to help maintain a safe, secure, and well-regulated environment for guests, team members, and company assets.
• After completing required training, demonstrate knowledge and proficiency in monitoring all table games and gaming activities.
• Monitor slot operations to identify irregular activity, ensure compliance with procedures, and protect company assets.
• Observe cage, vault, and count room activities to support accuracy, security, and regulatory compliance.
• Monitor non-gaming areas of the property, including public spaces and back-of-house areas, to promote safety and security.
• Complete accurate written logs detailing surveillance observations and activities during each shift.
• Prepare clear, timely written reports documenting observations, incidents, and potential policy or procedural violations.
• Perform all other duties as assigned in support of the Surveillance department and property operations.

Qualifications

• Strong verbal and written communication skills, with the ability to clearly convey information and observations.
• Ability to write neat, clear, and legible reports and maintain accurate written logs.
• Ability to remain seated for extended periods of time while working in close proximity to other team members and effectively multitask in a monitoring environment.
• Ability to maintain confidentiality and handle sensitive information with discretion and professionalism.
• Willingness and ability to work flexible schedules, including nights, weekends, holidays, and overtime as required.
• Ability to follow company policies, procedures, and regulatory requirements at all times.
• Ability to work independently while also collaborating effectively with a team.
• Prior military, security, or law enforcement experience is preferred; computer handling experience is helpful.
• Must be at least 21 years of age.
• Ability to obtain and maintain Colorado Support Gaming License.

Additional Requirements

• Ability to respond calmly and effectively to stressful or emergency situations.
• Ability to compose clear, accurate, and professional reports.
• Ability to maintain focus while observing detailed activities for extended periods.
• Ability to manage multiple tasks in close working quarters with other team members.
• Ability to operate surveillance equipment including monitors, switches, computers, controllers, and cameras.
• Ability to work overtime or adjust shifts on short notice.

Pay

Starting Pay: $22.00 per hour