Surveillance Operator

About the role

The Surveillance Agent is responsible to monitor activities to ensure that casino patrons are not engaged in illegal activities, that soft and hard count operations are conducted in accordance with Internal Control Policies and Procedures and state regulations, as well as review established departmental policies and procedures for the casino are reviewed and adhered to.

Responsibilities

• Attend daily briefings and meetings, being on time and participating in a positive manner
• Ensure the smooth operation of the Surveillance Department through following prescribed policies and procedures, as well as complying with Internal Control Policies and Procedures
• Responsible for writing reports in a clear and concise manner noting only factual information without interjection of one’s personal opinion
• Knowledge of Surveillance Emergency Operation Plan
• Operates surveillance equipment within the Surveillance room and reports any malfunction of the surveillance system
• Document, observe, tape, and report any violations of state regulations, company policies or departmental procedures
• Interact with local, state, and federal law enforcement in the investigations of criminal activity which occurs on company property
• Maintain confidentiality of information, reports, incidents, and materials
• Inform senior management team of information necessary to the efficient operation of the casino
• Communicate effectively, both verbally and in writing, to provide clear direction in assigning and instructing facilities team in the details of their work
• Perform other duties as may be assigned by department and/or company management

Requirements

• Regularly required to walk and work on feet to complete assigned shifts; talk and hear
• Define problems, collect data, establish facts, and draw valid conclusions
• Interpret a variety of technical and mathematical formulas
• Interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form
• Effectively communicate with all levels of Team Members as well as outside contacts
• Resolve problems and conflicts in a diplomatic and tactful manner
• Demonstrate leadership and fairness in dealing with guests and Team Members; and possess the ability to instill a sense of pride and personal responsibility in staff
• Required to be flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate
• Required to be physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 25 lbs.
• Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Skills

• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form
• Ability to communicate effectively, both verbally and in writing, to provide clear direction in assigning and instructing facilities team in the details of their work
• Ability to resolve problems and conflicts in a diplomatic and tactful manner
• Ability to demonstrate leadership and fairness in dealing with guests and Team Members; and possess the ability to instill a sense of pride and personal responsibility in staff

Benefits

del Lago provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

Pay

$26.42-$29.35/hour.

Schedule

Shifts may vary, including holidays, nights, weekends, and overtime as business needs dictate.